Casino Cruise - Refused to pay $3000 winnings and did not provide any explanation

JIAL2012 Australia
posted on December 11, 2015.

Casino Cruise refused to pay $3000 AUD of winnings citing T&C. I have deposited multiple times at casino cruise, each time a few hundred dollars. Just over a week ago, I won for the first time and submitted a withdrawal request. Went through a long process of proving ID, after that was approved and was told to wait for my money. Its now been well over a week and havent received the money, and when I enquired, they simply said my winning were voided due to breach of T&C!

posted on December 14, 2015.

Hello JIAL2012, please contact Casino Cruise support via email and mention its with the regards to Askgamblers forum as we cannot recognize the player.

Kind Regards,
Casino Cruise

posted on December 16, 2015.

Based on evidence provided by casino management, we can concur that player breached Bonus Terms and Conditions / Wagering requirements: #4

4. In order to fulfill the wagering requirement, you cannot place a wager which (i) for slots and video slots - is more than (€5, 50 NOK, 50 SEK, $5, £5); for any other currency, you cannot place a bet which is more than the equivalent to 5 USD; and (ii) for any other game – is more than (€30, 300 NOK, 300 SEK, $30, £30); for any other currency, you cannot place a bet which is more than the equivalent to 30 USD. This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.

Based on all stated above and evidence that player's deposit was returned we consider this complaint resolved and officially closed. If player isn't satisfied with our decision, he can seek further help with regulatory body of Casino Cruise.