While I understand your disappointment, the bottom line is you did not follow the Terms and Conditions and this has been explained to you on several occasions. Since you’re still not clear on this, I’ll try to explain, once again.
You made a deposit in the amount of $52 on 9/28 and with that you used Coupon TRITON290, which added $150.80. Your total starting balance was $202.80. That same day, by 9:14 PM, your balance went all the way down to $0.20.
Four minutes later (9:28 PM), you activated a $100 free chip (FREECHIP11229). While playing on that free chip, you accumulated $2,783.80 in your Bonus Balance, which you converted. This brought your balance to $2,784.00. You continued playing until you built up your balance to $10,000.70—and even converted some additional comp points, thereafter.
“The jackpot was won on money I deposited. “
This is patently untrue. I’ve seen the logs and again, you played your deposit down to $.20, and THEN added the free chip FOLLOWED by comps. All of this is strictly against our Terms and Conditions, which are posted clearly:
You may not mix or combine promotions or bonuses. If multiple bonuses are mixed, your casino winnings may be removed at she time of withdrawal. Please be sure to use only one bonus at a time. Unless osherwise indicated by she casino management, you cannot redeem additional coupons if you have a withdrawal pending or if you have an existing balance.
As explained previously, the only allowable withdrawal on this would be $100.
I hope this better explains things.