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Winner Casino - Refer Bonus not given

Posted on July 23, 2015

first i want to apologize for my bad english.
On 17/'7/2014 i reffered my friend thru my account in the winner casino. My friend got the mail from [email protected] with this refferal page:
The screensgot of the e mail where it is written my name as reffer is in the attachment.
After he played in the casino i was thinking, that now i am entitled for my 50€ reffer a friend bonus. Wrong thinking. I contacted the live help and the lady told me, that i am not entitled for the bonus, because of some term violation. After that i wrote to the casino and didnt become the answer. I hope, that someone from the Winner casino can tell me, why can i reffer, but then i am the one who has made all wrong and therfore i am not entitled to my Bonus. The lady told me, she can give me 10€ instead of 50€.
I think, dear Winner casino, this is not a fair play what you are doing and it is a bad comercial for the casino who i think is a good casino.
Thank you for the future answer.
Kind Regards

Posted on July 22, 2014

We in the Winner Casino team truly appreciate the gesture of referring your friend to our casino. We would like to let you know that our customers like you have enjoyed so much in our casino that they have also referred their good friends to experience firsthand the best gaming experience that any online casino can offer.

We are proud to say that our Refer A Friend promotion is one of the best promotions we have and the most often claimed by our loyal customers. As with any online casino promotions, we would like to inform you that this has its own Terms and Conditions that needs to be met first. We can assure you that our Terms are very easy to follow and straightforward to make sure that our customers and their friends will be able to instantly claim the bonus and start playing with ease. We are glad to see that you referred your friend to us and we are here to assist you on how you can avail and claim your referral bonus.

As part of the Terms of our Refer A Friend program mentioned in the invitation email you have sent, your friend needs to use the bonus code: RAF during registration for our system to automatically determine that he/she is the one you have referred to our casino however it appears that the bonus code was not used. Since we would like to get you started right away and to enjoy your stay here in the casino, we are willing to make this an exception.

We can see that you have already made the initial deposit on your account; we can now issue you the referral bonus on your account. You may access your account now to accept the bonus.

We hope to see you soon playing and having good time at Winner Casino!

Posted on July 22, 2014

Thank'you to Winner Casino and to Askgamblers. Solved!

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