Complaint #4 SuperCat Casino

Deposit not credited

By Ash5

6 years ago

Message on forum

I deposited 2 transactions of 23.77 pounds which is 25 euros in which 1 was credited and 1 was not i went on live chat and person was absolutely ignoring proof that was sent i want my cash back and my deposits and want to have permanent closure of account.
This has happened to me once before but i let it go that was for £10 but i will not let this go.
Also your site is stating no players from UK accepted so why was i?
In that case i should be returned all deposits made.

Disputed Casino SuperCat Casino

Reason Amount not credited

Amount €25

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would like to use this occasion and remind the player that whether the aforementioned operator is duly licensed to accept wagers from UK&ROI punters though is a totally different matter which the player must refer to UKGC directly as this is the only competent authority to deal with the issue accordingly.

Thank you all for your cooperation.

Ash5

6 years ago

I am waiting for full refund of all my deposits as asked from beginning of complaint.

SuperCat Casino

• Representative

6 years ago

Hello dear Atish!
Thank you for confirming receipt of funds. We are sorry that you needed to wait for some time while we solving the problem. Thank you for your patience and assistance.

Ash5

6 years ago

Ask gamblers redbox have gave me £25 refund but i am not happy at all and want all my deposits refunded firstly for the truoble they caused and time delay.
Secondly for no reason did not give any prior notice of services being blocked permanantly.
Thirdly taking deposits in first place from UK.

SuperCat Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,363

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

SuperCat Casino Complaints

See all complaints for this casino

Impossible to withdraw winnings despite following all instructions

I registered and played on this casino in late April of 2022. I won a total of 3579USD while playing with them.

I had to undergo a verification procedure which I passed after sending them the documents they requested from me, that's when the issues started.

I was unable to receive my winnings for reasons they weren't able to tell me. I had deposited using Bitcoin and I wasn't able to withdraw using Bitcoin. The casino kept telling me that they would get back to me but never really did. Eventually they told me to open a Jeton wallet, get the wallet verified, make a deposit on the casino using the wallet and only then would I be able to withdraw my winnings.

I complied with everything they told me and despite all that I still was not able to get paid. The most recent communication from the casino told me that the reason I cannot withdraw my funds is because my account because the casino cannot accept deposits nor withdrawals in the USD currency at the moment. I am really at a loss for words. I mean I have done everything they asked me to and it's now almost 4 months later and they are still giving me excuses as to why they cannot pay me. I would like to chat with them here in the public forum in hopes of getting this issue sorted out.

Resolved

$3,579

Payment Rejected

Hie, i really need some assistance. I registered and joined supercat casino. I submitted the necessary document required to verify my account. I earlier had complained on this forum about how their Visa deposits dont work for South Africa but they assured me that Visa Withdrawals will work with my Visa card, hence i got a crypto wallet and deposited with Etheruem.
Now the problem comes with my Withdrawal, they say they tried several times to deposit but my card wont work. I do not have an ecopays account, i have a skrill account. Now apparently they do have skrill but not for my region. Please help guys, i just want to get my winnings, its been 3 months already, this is not right.

Resolved

R7,700

Not processing withdrawal for more than five days

The epic with this casino has been going on for 5 days. The story is very exciting. With managers' calls, Yandex verification for 5 days and promises to make payments within 36 hours (no). On March 9, 2020, about $ 2,300 was won in this casino. (First, 45,000 rubles and then again, which led to such an amount)

-On the same day I put a request for a withdrawal of 45K and wait ... Money ... but I waited for the casino manager to call, who told me about everything beautiful, how fast they deduce and that it will help with the conclusion. It is only necessary to verify (what I had previously asked about in the casino chat, which they naturally spoke of - probably not necessary). Okay. I have been playing for a long time, so it's not a problem for me to send docks. Sending ... I'm waiting. The next day - The application in the casino is rejected (THERE IS NO LETTER FOR ANY MAIL) .... I am writing to chat. Answer: "And you need to redo Yandex screenshots, grab more information." OK, not a problem) I redid it, sent it, made a new request for withdrawal and joyfully ran to the pool (no). Applications are considered up to 36 hours, so we are waiting. The next day I go to the casino - APPLICATION DENIED. There is, of course, no letter. I am writing to chat. Answer: "You did not send Yandex the same." Any other person would already, most likely, start spreading the chat and the manager (there is a telephone after all) =)) GOOD! I send it again to the mail and duplicate it in the chat. I put ON again a request for withdrawal. Yesterday (March 13), the manager calls - "Your Yandex was verified, wait for the first tranche by evening." YES!!!! (NO) Today is March 14th (43 hours have passed since the last application) - there is no money and is not predicted. (Most likely they don’t output on the weekend) The chat now explained the NEW rule why there is no output - MANY APPLICATIONS. To my question - when to wait approximately - DO NOT KNOW ANYTHING (do not write here =))

The essence of the claim is to get a conclusion that has been delayed for 5 days. The casino could make indulgence and withdraw quickly. Once 5 days nothing and the last application 43 hours + - for some reason, too, is not processed.

Resolved

$1,340