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Raging Bull Casino - Won't pay and blocked me

RESOLVED
Posted on September 21, 2019

I've been playing raging bull casino slots for about 6montgs and only made a withdrawl request about 2months ago. I filled out all their relevant forms etc etc and was told my 1st withdrawl would be expressed so after 4days I spoke to them through live chat and they then told me to wait 7-10 business days. After this time frame I contacted again and they told me to resend my I'd which I did within half an hour of that correspondence, then again on live chat I was told to wait another 7-10days. Everyday I was live chatting them asking if it was sent and everyday they'd say no, then finally I had an Axl J, who promised it would be sent 18th September. It wasn't so again I got on live chat and demanded to speak with someone higher which is when a Tammy < surname removed > joined chat told me they'd fix immediately and I'd get a confirmation email within 10mins so the chat ended and I waited and was sent the same generic email that says another wait of 72hrs and I was then unable to get back online to chat because they've made my username non existent and U have to be a depositing customer to live chat. I've sent countless emails and just continue to get the generated email replys and their phone number doesn't work. I have some screen shots but not sure how I forward them. For $240 it's become a major nightmare and I thought about just letting it go but it's the principal and in not exactly Mrs money bags and I believe this site along with all their sister sites should be held accountable and be shut down and sued. I really hope U can help me please . Julie

Posted on September 25, 2019

Hi Julie--

I've reviewed your account which has been flagged and closed by our Fraud Manager.

There were multiple accounts opened using differing names, but the same email address. This is absolutely against our terms and conditions and as such, these actions by our Fraud Manager were taken.

https:­//w­ww.r­ag­ing­bul­lsl­ots.co­m/t­erm­s.php

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;

I've forwarded proof to AskGamblers management to confirm my statements are accurate.

Tawni

Posted on September 25, 2019

What a load of crap, I've paid thousands of dollars into your pockets from ONE ACCOUNT. I had a box of all my old mobile phones and an old laptop taken when my house was robbed but why would even a theif make multiple accounts? You're just trying to justify something unjustifiable raging bull and I still want my cash because I did not create other accounts!! You think you can treat so many of us the way you have been and get away with it.... I'm afraid your days are numbered and itl be the unemployment line for you all.. Pay Up Raging Bull.

AskGamblers
Posted on September 25, 2019

AskGamblers Complaints Team is awaiting Raging Bull Casino team to provide the required information.

Posted on September 29, 2019

Hi Julie--

The accounts were all created using the same email address--this was caught by our Fraud Team. As I said previously, this is in clear violation of our terms and conditions.

Tawni

Posted on September 29, 2019

Again what rubbish!!! I would personally like to see this proof and I'm not giving up.. I will fight as long as it takes raging bull because your disregard for people putting hard earned money into a company they thought was honest is a disgrace. Lying, giving ppl the runaround and not paying earned winnings is bad enough then you block ppl that is more than just bad customer service the manipulation and fraud. I do have evidence to support my story so I'd be very cautious.
IM NOT GIVING UP

AskGamblers
Posted on October 3, 2019

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

Posted on October 7, 2019

Hi AskGamblers--

I'll have a bit more information sent over to you, shortly.

Tawni

AskGamblers
Posted on October 11, 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Raging Bull Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Raging Bull Casino Complaints

  • 203 of 237 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 1,804 USD avg amount

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