Ag Awards

Raging Bull Casino - Withdrawal Request Still Not Processed

Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 1810.42
Posted on September 15, 2020

This has been a beyond cumbersome process and still have not received the money from my initial withdrawal request for $2000 which I initiated July 5th. After going through their exhaustive and tedious verification process and submitting all the necessary documents requested I was approved. I provided my banking information only to find out because I am in the US they only worked with certain banks, despite my bank being able to accept international wire transfers. So then I opened a new bank account that they worked with and provided that information. This was processed at the end of July, upon further follow-up weeks later, the withdrawal amount was reposted into my account, minus $200 so now had $1800 customer service then told me that this was due to a bonus related amount, I did not argue, but further they told me I needed to re-request my withdrawal again due to their payments team determining the payment was to be issued via bitcoin. This was due to my initial deposit being made via bitcoin. However, there is no withdrawal option for users other than wire transfer, and had I not followed-up repeatedly would never have been communicated with regarding the hold-up or issues related to any aspect of this entire withdrawal request and process I have thus far encountered.

Per customer chat service representatives, I resubmitted again my withdrawal request on August 26th for $1810.42. Per the terms of the casino my withdrawal request should have been reviewed and approved within 7 days of receiving it, even more so given it had previously already been approved. However, it’s been over 20 days and still nothing. Mind you, I have over 5-7 chat transcripts with customer service chat representatives that all say their escalating my withdrawal request and that they will have a manager follow-up and nothing again has been done.

There is no ability to call or even speak with a manager or anyone in a position of power to do anything. It’s really frustrating but I keep trying to be patient as well as keep following-up but hope this site will be able to procure a result. I have done everything they have asked and have all the required documentation and information which they verified via several of these chat sessions also.

They also have my bitcoin wallet information as requested I submit the day I had to re-request my withdrawal. So there should be no reason why my already approved withdrawal request hasn’t been reapproved or processed at this point, let alone issued payment. I have been trying to get this money like I said since July 5th. Hope you can help! Thanks and appreciate sited that do what you do as otherwise we are basically left to no other means to get a resolution.

Posted on September 17, 2020

(See attached screen shots)

I still need them to process and issue payment since making my initial request on June 15 was approved since August 15 and then re-approved again on August 28 after they requested I resubmit my request after realizing the amount had been re-deposited to my account after their payouts team arbitrarily changed the method of payment from wire transfer to Bitcoin, and resubmitted it on August 26th and was re-approved by them on August 28th and is “still being processed” with no actual commitment to when payment is going to be issued... if ever. This has been over a three month process and still have not received payment to date (September 17th) which is well beyond their terms and conditions payment periods committed to on their website. So, if we the players are held to their numerous and strict terms and conditions as outlined, why are they not committed or obligated to comply or fulfill their own terms as outlined
for withdrawals and payment time as stated of 7-10 business days for review/approval and once approved 7-10 business days to issue and receive payment???? and , as stated “it’s the strict terms and conditions agreed to and between us [Raging Bull] and the player”

Please understand I have been beyond patient and adhered to all that was asked of me by Raging Bull throughout this process with the faith they intended to fulfill their own terms related to withdrawal requests and payment of my approved withdrawal request and still have no email informing me the money has been sent it over month later. Please help!!!!

Also, have included a screen shot of my transaction history and chat transcript from two days ago with customer service explaining it had been approved but “STILL BEING PROCES­SED­/PR­OCE­SSING” but so sense of when I would actually be issued the money which is supposed to be paid 7-10 Business days after approved from AUGUST 16th being the first date approved, but changing how they were paying it out, nor was I provided notification regarding the money being returned to my account due to this change by them and upon inquiring to customer service was told I had to submit the SAME WITHDRAWAL request again AUGUST 26th and SAME APPROVAL or RE-APPROVAL reflects AUGUST 28th but and now we are at SEPTEMBER 17th ... both of these dates making this over a month with NO PAYMENT ISSUED... please help resolve this!!!

Posted on September 18, 2020

This has been resolved!!! Thank you Raging Bull and Ask Gamblers! I received payment late last night via Bitcoin! Whooooo! Thank you.

Posted on September 18, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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