Complaint #677 Raging Bull Casino

Withdrawal Request Still Not Processed

By Tennis4Me

5 years ago

This has been a beyond cumbersome process and still have not received the money from my initial withdrawal request for $2000 which I initiated July 5th. After going through their exhaustive and tedious verification process and submitting all the necessary documents requested I was approved. I provided my banking information only to find out because I am in the US they only worked with certain banks, despite my bank being able to accept international wire transfers. So then I opened a new bank account that they worked with and provided that information. This was processed at the end of July, upon further follow-up weeks later, the withdrawal amount was reposted into my account, minus $200 so now had $1800 customer service then told me that this was due to a bonus related amount, I did not argue, but further they told me I needed to re-request my withdrawal again due to their payments team determining the payment was to be issued via bitcoin. This was due to my initial deposit being made via bitcoin. However, there is no withdrawal option for users other than wire transfer, and had I not followed-up repeatedly would never have been communicated with regarding the hold-up or issues related to any aspect of this entire withdrawal request and process I have thus far encountered.

Per customer chat service representatives, I resubmitted again my withdrawal request on August 26th for $1810.42. Per the terms of the casino my withdrawal request should have been reviewed and approved within 7 days of receiving it, even more so given it had previously already been approved. However, it’s been over 20 days and still nothing. Mind you, I have over 5-7 chat transcripts with customer service chat representatives that all say their escalating my withdrawal request and that they will have a manager follow-up and nothing again has been done.

There is no ability to call or even speak with a manager or anyone in a position of power to do anything. It’s really frustrating but I keep trying to be patient as well as keep following-up but hope this site will be able to procure a result. I have done everything they have asked and have all the required documentation and information which they verified via several of these chat sessions also.

They also have my bitcoin wallet information as requested I submit the day I had to re-request my withdrawal. So there should be no reason why my already approved withdrawal request hasn’t been reapproved or processed at this point, let alone issued payment. I have been trying to get this money like I said since July 5th. Hope you can help! Thanks and appreciate sited that do what you do as otherwise we are basically left to no other means to get a resolution.

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $1810.42

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tennis4Me

5 years ago

This has been resolved!!! Thank you Raging Bull and Ask Gamblers! I received payment late last night via Bitcoin! Whooooo! Thank you.

Tennis4Me

5 years ago

STILL WAITING FOR PAYMENT
(See attached screen shots)

I still need them to process and issue payment since making my initial request on June 15 was approved since August 15 and then re-approved again on August 28 after they requested I resubmit my request after realizing the amount had been re-deposited to my account after their payouts team arbitrarily changed the method of payment from wire transfer to Bitcoin, and resubmitted it on August 26th and was re-approved by them on August 28th and is “still being processed” with no actual commitment to when payment is going to be issued... if ever. This has been over a three month process and still have not received payment to date (September 17th) which is well beyond their terms and conditions payment periods committed to on their website. So, if we the players are held to their numerous and strict terms and conditions as outlined, why are they not committed or obligated to comply or fulfill their own terms as outlined
for withdrawals and payment time as stated of 7-10 business days for review/approval and once approved 7-10 business days to issue and receive payment???? and , as stated “it’s the strict terms and conditions agreed to and between us [Raging Bull] and the player”

Please understand I have been beyond patient and adhered to all that was asked of me by Raging Bull throughout this process with the faith they intended to fulfill their own terms related to withdrawal requests and payment of my approved withdrawal request and still have no email informing me the money has been sent it over month later. Please help!!!!

Also, have included a screen shot of my transaction history and chat transcript from two days ago with customer service explaining it had been approved but “STILL BEING PROCESSED/PROCESSING” but so sense of when I would actually be issued the money which is supposed to be paid 7-10 Business days after approved from AUGUST 16th being the first date approved, but changing how they were paying it out, nor was I provided notification regarding the money being returned to my account due to this change by them and upon inquiring to customer service was told I had to submit the SAME WITHDRAWAL request again AUGUST 26th and SAME APPROVAL or RE-APPROVAL reflects AUGUST 28th but and now we are at SEPTEMBER 17th ... both of these dates making this over a month with NO PAYMENT ISSUED... please help resolve this!!!

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

85h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700