Complaint #511 Raging Bull Casino

Payment not sent to me after everything approved and verified

By KP3

6 years ago

Message on forum

I made a withdrawal request back in September. After submitting submitting all the paperwork and documents to get my account verified and all documents approved (something I had to do 3 times) it is now 3 months later.

I sent in my bank details for my wire transfer as there is no other option made available to me for a withdrawal. Found out via email raging bull cannot work with Chase Bank. Or bank of America, Wells Fargo or any Intermediary banks.

"Please send alternate bank wire info"

Well I can't. That is my bank, I only have one. Since none of that is my fault and I have no control over it I should be offered another way to receive my funds. I paid via Visa credit card, which I had to verify after to get the withdrawal.

I noticed in another complaint on here someone asked to have it put on their card -to which you replied wasn't possible- however the end result was him getting his money put back on his Visa card much to your surprise. I need another way to recieve the funds. You don't even offer a list of banks you do work with so I can't very well just go open another bank account even if I wanted to.

Disputed Casino Raging Bull Casino

Reason Declined payment

Amount $1960

Discussion

AskGamblers

• Support Team

6 years ago

Dear @KP3,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Raging Bull Casino

• Representative

6 years ago

Hi Kimberly--

I apologize for the difficulties you've been experiencing with this.

What you've posted as 'proof' that we have the ability to pay to credit cards is not really proof, in your case. This is only available to players in Australia, which would preclude you from being paid with this method. Paying online gambling winnings to US players is simply not possible--not only with our casinos, but any online casinos outside the regulated states.

With this in mind, in order to have your withdrawal sorted, we will need a different bank account. I would highly recommend Citibank--outside of this, I cannot make other recommendations.

I will be sending you a new wire form, shortly. Once you've secured a new bank account, please go ahead and send me your wire details so I can take care of your withdrawal.

All the best,

Tawni

KP3

6 years ago

The withdrawal is in the amount of $1,960. I am assuming that is after they took out bonuses and whatnot, the original withdrawal request was 2500 but that is the amount put back into my account at raging bull. Also here is attached screen shots of proof they have the ability to put it back on a credit card.

AskGamblers

• Support Team

6 years ago

Dear @KP3,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Raging Bull Casino Complaint Stats

Resolved 588 / 640

Avg. Amount $2,584

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'