Good afternoon RagingBull/Tawni & Askgamblers,
As a regular player, I was fortunate to win AUD $4030 and place a withdrawal on July 11th (withdrawal requests 4082691 & 4082694).
So far there have been several delays and issues.
The first delay was a failure to approve the withdrawal(s) within the guaranteed timeframe. It was eventually approved (late) on July 23rd after two follow-up emails and several live chat discussions.
After follow up, customer service reported the funds paid on July 23rd. The funds have not reached my account, despite the guaranteed timeframe now being lapsed.
My bank has reported no receipt of a wire transfer, and no funds pending in interim.
When the lack of payment became apparent, livechat informed me that RagingBull is having delays processing player withdrawals, & can no longer commit to their withdrawal timeframes. The ceased ability of the casino to process timely withdrawals or meet its own timeframes is not stated on the website and is not updated in the casinos terms & conditions.
At the advise of customer service, I emailed the payments team on July 26th. Despite being assured that a reply would be given within 3 business days, I have received no correspondence.
The main concern is that the casino cannot meet any timeframe at all - not for approval, payment or even correspondence. Ragingbull are yet to post any player noticed of their inability to process timely withdrawals. This information was only relayed once I’d been strung along for over three weeks.
Nonetheless, I have deposited/played within the casinos guidelines, & would appreciate if my concerns can be addressed. I will update the complaint with any further delays / hurdles thrown my way. I’d appreciate payment to be made promptly, or at minimum be advised of an accurate timeframe. My thanks in advance.