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Raging Bull Casino - Delayed Payment for 2 months

RESOLVED
Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 1205
Posted on January 15, 2020

Yes well I've been going thru trying to get my withdrawal for two months now. At first they kept telling me the could open my verification documents this went on forever. Then I got my documents approved and they tell me my bank I use has restrictions so then every bank I mention they said same thing. So I was talking to a payout specialist and she told me she would have my payout sent to me in check form this was last week. So last night I get on there and they tell me it's still under a bank wire but I already know they won't mess with any of the banks I mentioned. So he gave me an email address to ask for the check payout it's been 24 hours and still no response from them. I mean every time I go to live chat about this it's something new or what someone told me was a straight out lie to me. My payouts are the first one is for 655.00 and already approved and my second is 550.00 still pending. Can you guys please help me get my payout in a check form I recently got payed off at my job and this could help my family a lot getting us caught up on our bills. Please help me I can't keep listening to there lies. Sincerely Shane Ashley

Posted on January 19, 2020

Hi Shane--

I sincerely apologize for the difficulties you've been experiencing.

Unfortunately, we cannot issue checks/wires going to Bancorp. I'm not certain why you were told that we would issue a check, as once we know a player has an ineligible bank, this precludes the player from receiving checks (even if the player has an account with an eligible bank).

With this in mind, we will only be able to issue your withdrawal via bank wire. I've just sent you an email regarding this--once I receive your reply with wire details for an alternate bank, I'll have your withdrawal sorted without delays.

All the best,

Tawni

Posted on January 22, 2020

I have sent my new wire details but I am still waiting for response. I thought I was told it would be sent right away so im just waiting for the response. Please do not close my complaint you guys have gotten me close has I have ever been in two months to get my withdrawal. And thank you guys very much I really appreciate all that you guys do for us online gamblers.

Posted on January 26, 2020

Hi Shane--

I never received the wire details (I'm guessing you sent this directly to the casino), however, I'm happy to tell you that we are now once again able to issue payments to your Wells Fargo account.

I've just sent you an email regarding this. Please send the necessary information directly to me--do not send this to the casino, as this will only further delay things.

Much appreciated,

Tawni

Posted on January 29, 2020

Ok well now I was told first that they couldn't wire to my new Wells Fargo account that cost me 50 dollars to open then a woman named Tawni at customer service told me they actually could send my wire to the Wells Fargo account so I sent my info for it then get another email telling me I had the wrong routing number which I did so I sent the correct routing number I hope I sent email asking if it was the correct routing number and now I haven't heard anything back from anyone in two days. So hopefully I sent the correct one and they sent my wire because obviously they tried to send it when I had the incorrect routing number because how else would they have known you know. So I hope im just waiting for everything to clear and the wire has been sent but I would love to hear from someone telling me im just waiting for it to hit my account we shall see thank you guys again at ask gamblers for everything you all do for us online gamblers you really get the job done and I sure do appreciate it

Posted on February 2, 2020

Hi Shane--

I genuinely apologize--I'm sure you must be incredibly frustrated with this.

I'm the only Tawni and I was the one who informed you that we are now able to issue wires at Wells Fargo, once again. ;-)

I've checked your account and I'm pleased to tell you that your withdrawal was sent to our processor, Thursday: Paid $655 + no Service for transaction #66166155. I would expect the funds will land in your account towards the end of this week.

Also, your second withdrawal will be sent to our processor, tomorrow. Once I have the transaction details for this, I'll be back with another update.

Tawni

AskGamblers
Posted on February 6, 2020

Dear @shash44,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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