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Pulsz Casino - Withdraw still processing

RESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 902

BeBeRamon New Mexico
2 years ago

My account has been verified for some time now and since they have paid my winnings directly to my acct with no further verifications I assumed by now it had been an established act. After requesting my withdraw I got an email stating my winnings where on there way to me. It's now been about 2 weeks and my redemption is still processing and able to cancel if I wanted. After sending numerous of emails, I finally got a responses of them wanting documents to be sent so they cab verify my account. Also the cards I used of purchase to be sent. Mind you my account has already been verified for 2 years already and I've cashed out with pulse several times already. It was going into the same act they paid to before and the very same bank they had already verified. I have not once canceled my redemption since I have made it hoping it would change everyday. And there has been no progress and I am still yet to receive any answers from pulze now about my redemption of $902.00

BeBeRamon New Mexico
2 years ago

Since I wrote to ASKGAMBLERS 07/31/2023 it was about 5 hours later that Pulsz sent me an emai stating my account was "verified " 🙄

I logged into the platform to check the status of my withdraw and the cancel button was gone. Now it just says in progress to my bank. How ironic they messaged me right after I made this complaint. They also mentioned that it would take 3-5 business days to receive my funds' depending on my bank. Well as of said before I've cashed out numerous of times with Pulsz with the same bank so I know when I should get my funds. So we shall see.

AskGamblers
2 years ago

Dear @BeBeRamon,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BeBeRamon New Mexico
2 years ago

I received my payment in full on July 1st 2023. Thank you ASKGAMBLERS 😊

AskGamblers
2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.