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Pulsz Casino - Waiting for my money

RESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 970

3 years ago

I've been waiting over 6 days for a redemption I claimed for $970.

I have had no problems with this on any of my other ones in the past and and cannot get a response back from Pulsz now for a few days.

They're usually much better than this and helpful, but it's very frustrating that you can't even get the respect from them to tell you what's going on with money that is yours.

AskGamblers
2 years ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
2 years ago

Dear all,

This complaint has been reopened as per Pulsz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers
2 years ago

Dear all,

AskGamblers Complaint Team has been informed on behalf of Pulsz Casino management that the redemption was processed and confirmed to Skrill on September 13th.


Dear @Sde1983,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed redemption. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.