Pulsz Casino - Redemption request not fulfilled and account locked

I have been playing Pulsz for a couple months now. I live in the US but occasionally work in the Philippines but I continue to play on Pulsz on my phone while using a VPN service and have had no issues playing. I enjoy the casino and the games and recently I had a few good wins and submitted redemption requests for them. Specifically, I requested 4 redemption requests for $1000, $1600, $800 and $600 each on Friday, April 28th. By May 1st, all 4 Redemption Requests had been deposited into my bank account. On Tuesday, May 2nd, I submitted 2 more redemption requests for $1100 and $800 (this is ofcourse after playing hundreds and hundreds of dollars worth of SC over the weekend until now). I get the email saying “your funds are on the way!” And continue to purchase coin packages to continue playing games. All of a sudden I cannot purchase coins anymore and then my account is locked. I send an email asking what is going on and they tell me that I played from a restricted country and must verify my account to unlock it. They are holding and not releasing my redemption requested funds now and will not respond to my email where I request what I need to do to verify my account again. I am very frustrated that my account has been fully verified and already received redemption requests less than 24hrs prior and now they wont release the funds which are rightfully mine, until I verify my account but they wont respond to my email when I ask for help with the process. This is very shady and unacceptable. There is no reason they should not release the funds even if my account is locked and I cannot play until I verify my account. My account is now locked and they will not respond to my email requests for help or support. I have screenshots to support everything I have mentioned here.