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Pulsz Casino - Redemption Delay and No Communications

RESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 1123

3 years ago

I have deposited multiple times at Pulsz and finally managed a decent win. I had fully verified my account prior to requesting a redemption to avoid any hiccups when I wanted to withdraw. My account was fully verified on March 24th. I requested a redemption for $96 via a gift card on April 10th. I requested another redemption for $525 on April 11th. I received e-mails from Pulsz stating these redemptions were on their way and would be paid to me in 3 business days. On April 12th I had some more luck and requested a redemption for $50 via gift card and $925 via bank. Again I received an email confirmation from Pulsz that these redemptions were on their way. "Congratulations - your redemption of $925 (2022-­04-­12T­12:­23:­18.386) from pulsz.com is on its way. You don't need to do anything else except wait for it to hit your selected account!" But when I check my cashier section at Pulsz, the $50 and $925 redemptions are still reversible so how can they be on their way to my bank if I can still reverse them?

I have tried contacting Pulsz support via e-mail + support ticket as they have no live chat but have received nothing in response.

AskGamblers
3 years ago

Dear all,

This complaint has been reopened as per Pulsz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers
3 years ago

Dear @dishul156,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

3 years ago

The issue is resolved, i have been verified and paid in full.

AskGamblers
3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.