Pulsz Casino - Redemption - Complaint Resolved

Ceecee_1982

I have been waiting on a redemption since 8/5/22. I won 502.00 and received email saying it would be deposited into my account within 3 days. Normally it takes two days to get my funds. When I logged into site it said processing. I reached out to pulsz on 8/7/22 inquiring and was assigned ticket # 595334 and received generic response stating someone would contact me in 72 hours. I received a response back from < full name removed > on 8/8/22 stating my request was sent to payments team. I responded back to email on 8/9/22 with a message stating I was checking status of inquiry. I got a response back on 8/10/22 from < name removed > stating funds had been sent to my acc and I will get within 3 days. In 8/11/22 I got another email from < name removed > at pulsz stating the original redemption request was cancelled because my bank was showing invalid and for me to resend request with new bank info. I did this on 8/11/22 at that time I was able to redeem $503.00 and received auto message stating it would be in account in 3 bus day. Here it is 8/21/22 and I still don’t have the funds. I reached out to support again on 8/15/22 inquiring about redemption that is showing pending. I have not received a response yet from pulsz.

AskGamblers

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Pulsz Casino request as the AskGamblers Complaint Team has been informed that the redemption has been paid. We would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear @Ceecee_1982,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pulsz Casino - Redemption

Complaint Info

Disputed casino

Reason

Amount

$ 503

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