My 1st redemption attempt was on August 3rd. It never made it to my bank that I had always withdrawn to. It was then put back on my account. Support told me there was a discrepancy with banking info that i typed. I didnt have to type it was listed. I made another redemption which got put back in my account. Support advised they would reset my banking info and allow me to redeem it to another bank. Input that info in manually and correct and once again got put into my pulsz account and not my bank. Here it is August 10th with 700.62 just sitting in my account. I'm not trying again to my linked bank. I am verified and support is NO help at all. All they say is we are escalating this to another department and we will update you. I get no answers. No resolution. I have never had issues with them EVER withdrawing in the past and have for larger amounts. Nobody is helping me and I could seriously use my money I won. I can't use skrill my account is locked and I definitely shouldn't be FORCED to buy giftcards. I would like my $700. It's been since August 3rd 2022.
Complaint Info
AskGamblers
Dear Pulsz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
AskGamblers
Dear all,
This complaint has been reopened as per Pulsz Casino request as the AskGamblers Complaint Team has been informed that the redemption has been offered in gift cards, and accepted by the player. We would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear @Amylynn4205,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Pulsz Casino Complaints
- 52 of 158 resolved
- 2 days avg response
- 4 days avg complaint life
- 10,877 USD avg amount
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Unresolved
Pulsz Casino - Redemption not paid
$100
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Pulsz Casino - Redemption not paid
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Pulsz Casino - Verification of payment
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Pulsz Casino - Verification of payment
I have submitted my paperwork 2 times and have attempted to have my cards verified to be able to redeem my winnings. I have stopped receiving ...
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Pulsz Casino - After winning gift cards account closed
$104
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Pulsz Casino - After winning gift cards account closed
After winning 2 gift cards $84 BJs Restaurant and $20 Bloomin Brands my account gets closed without warning or explanation. Having done nothing wrong ...
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Unresolved
Pulsz Casino - Pulsz wont pay winnings
$4,500
Unresolved
Pulsz Casino - Pulsz wont pay winnings
On June 5th I won $4,500.00. 2 days later, they sent me an email that said they needed verification. I immediately sent everything they asked for. I ...
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