I have played at Pulsz in the past,
I, unfortunately, have a gambling problem, and I am completely aware that I do not have control of this. In an effort to protect myself, I requested indefinite self-exclusion on May 16, 2024. Pulsz assured me my account was indefinitely self-excluded.
Not too long ago, I had a bit of a relapse and attempted to reopen my Pulsz account. Pulsz assisted me in reopening my account, making it very easy, and then allowed me to make purchase after purchase after purchase.
I requested a refund because this should have never been able to happen, and they denied my refund and still didn’t close my account, allowing me to make even more purchases.
It says on their terms in conditions that they take player safety seriously, and they will make every effort to deny me access to my account, yet they actively assisted me in reopening it, and it still remains open to this day.
This is a predatory casino that preys on people with addiction problems. (which is also why they wait days to approve redemption requests, allowing you to cancel them in hopes you’ll play back your winnings)
This casino blatantly disregarded its own terms and conditions and will not accept responsibility for it.
