Pulsz Casino - Over two weeks with Pulsz casino and no money and no response

At the end of February I had taken and made two redemption requests. I had to take and do the verification process which was not an issue. I had gotten an email asking for a pic of the cards used at the casino and I sent in all of that information that they requested. Then I was told that it was submitted to the security team and to allow them 72 hours to process and do whatever they have to do to get things completed. At the end of that 72 hour time frame I had gotten another email from them stating that I had been escalated to the security team and again to allow them 72 hours to process it. Now when I send an email to check the status of what's going on I get no response from anyone there. I have tried the in chat option and when that was available I was told that they would send my case to the security team and that they would be getting back to me. Now they in app chat option is no longer there and the only type of email that I receive from them is their automated system. All I want is the money that they owe me and I have been trying to get it for over two weeks now.