Pulsz Casino - Not paying my redemptions after 9 days of being verified

On April 22nd, 2023 I created an account with Pulsz casino. After purchasing Sweepstake Coins, I was asked to verify my account. I submitted my license and address proof and my account became fully verified.

Later that evening after playing, I withdrew my winnings and requested a redemption of my winnings. I received an email asking for proof of my payment methods and cards used. I submitted and on Monday, April 24th, I received an email stating all my documents and payment methods were approved and that my redemptions will process within 24-72 hours.

It is now May 2nd, and my redemptions are still “in progress”. I have emailed them four times and the response is “we have escalated your concern to the relevant team and will update you as soon as we hear back.”

I am waiting for redemptions of:

$7,800
$9,000
$8,900

I purchased more than $5,000 throughout my playing of sweepcoins thinking that I would be able to redeem things that I won. I never purchased bonuses or used a bonus of any kind. It was all through my own deposits/purchases of sweepsteak coins.

I actually really like this site and would love to keep playing here but the fact that it has been 9 days and no redemption or withdrawal has been has me worried, especially since my accoun­t/i­den­tit­y/p­ayment methods are all approved and verified. I have all emails and screen shots with time stamps to prove this.

If they do the right thing and actually process my redemptions, I will of course keep playing and leave positive reviews all over the place but right now it looks like I deposited $5,000+ of my own money with nothing in return. I would just like Pulsz to do the right thing. No other casino has ever taken this long to process withdr­awa­ls/­red­emp­tions for me.