On August 7th. 2023, I won $200.,$100. $100 $100. A total of $500.00 for each redemption was done as I have listed. There is a statement that says it will combine the winning and it did. So I did a redemption of $500.
My ID and Address verification is done and I had Wells Fargo Bank as my bank for the deposit of winnings. 3 days after my redemption my $500. was returned to the play mode. I redeemed it again and again after 3 days my money is back to play mode. So I emailed Pulsz support and they said my redemption could not be deposited into that bank to change bank info. I changed my bank info and again my money went back to play mode. I then got an email saying they could not deposit my money due to the address not matching, I sent them a screen shot of my address on Pulsz my address on my bank, and a copy of my bank statement showing all the same address. So again money goes to play mode I email again asking what is going on and where is my winnings and I get an email saying they could not deposit to my bank and that I would need to use SKRILL or Gift Card. I replied why would I want to use SKRILL when it's based out of the UK my bank is in the United States.
I have redeemed my money over 50 times, and they have assigned a representative to look into this issue. I received an email last week from a Representative and he stated my ID and Address have been verified and he is not sure what my issue is. So I replied with an email that had several emails attached. I received an email this morning stating the only way I can receive my redemption is through Skrill or a gift card. I have over 75 emails every time I had to redeem I would email Pulsz to ask them why wouldn't they pay me. I called the phone number on the Web site and it's a recording and I have never gotten a call back. It's 2 months now that I have been trying to get my winnings.
Please help me, I want my money!
