Pulsz Casino - My redemption

On 12/3/2023 I got my account verified which is supposed to make the redemption process easier but clearly that's not the case. On 12/03/2023 I was hitting everything I played on pulsz and ended up requesting my first redemption for $6500.00, my family was going to have a good Christmas this year. A couple days go by and my redemption status says "in progress bank transfer $6500.00" but still nothing has been transferred. On 12/05/2023 I requested that my deposit limit be raised. On 12/06/2023 I got a response saying they showed I needed verified before a limit raise or redemption. I said I had been verified already. I didn't understand why they didn't see it on their end. Then on 12/08/2023 I happened to look in my gmails spam folder and there were emails from pulsz. I opened and saw that they needed extra verification which was a picture of one of the 2 debit cards I use to purchase funds on pulsz. The picture of the card had my name, expiration date and card numbers first 6 and last 4 numbers visible and the middle 6 and CVV numbers covered. I uploaded it and then messaged pulse support immediately after to let them know it was completed. It's 12/16/2023 and still nothing and the supprt team hasn't answered me for days. Throughout this whole process I've had numerous numbers attached to my issue and a different support person every time giving generic answers and closing chats before I could even respond. And now they don't even respond. I've been polite the whole time and very patient considering Christmas is almost here and I've not gotten an answer to any question about an update on my redemption Can someone please help me?