I had originally a pending of $14,000 and I received an email not for the first time to verify all my payment methods which I have done so before and I submitted bank statements shared card pictures and everything needed. After I got the email I canceled the redemption and made it into only 2 of them one for $2,000 and one for $5,000 and kept $7,000 in the account to wait off because last time when they resolved it they had sent my redemption to a card that I didn't approve instead of my account that is verified and has been charged numerous of times for my play.
So I have currently 2 redemptions pending $2,000 and $5000 and I have been emailing them back since Sunday 3 am and I haven't gotten any response back.
When I log onto the site to chat with someone the VIP host says they will look into it and have them speed up the process but I haven't yet heard back. I have been emailing and messing daily and still haven't heard back. I'm not sure what to do since I have paid a greater amount in total over the winnings and this isn't my first time going through this.
I am a hard-working nurse and it's mind-blowing how easily they can just take and not get back to me in a timely manner.
If someone can please help me with this process I would appreciate it. I am not locked out of my account but I'm afraid they will lock me out like they have been doing to others.
