Pulsz Casino - Delay in Redemption of My Winnings - Complaint Unsolved

ssgtrome

On July 21, 2022 I won just over $4000 on a few plays. It was not one single win, but a combination of play over days. I submitted to redeem via Skrill. I won again, so I cancelled my redemption and started a new redemption of the higher amount, $5000. I noticed that after a couple of days my redemption was still pending, which is unusual. I contacted support via email on July 26, 2022 (ticket 570190) and received a response the next day.

I was told to verify my Apple Wallet IDs and send pictures of multiple cards, only one of which was used to purchase gold coins in the last few months. I sent the info for the cards I still have and am using. I then emailed support about what else to do, since the cards for these other accounts were inactive and the accounts were closed, as well as the fact I hadn't used them for these winnings. I was told to send bank statements for the cards instead, so I did, and advised again that one account has been closed for many months so the latest statement is old.

I have been emailing Pulsz for a follow-up since July 28, 2022 with no response. Please assist.

ssgtrome

Pulsz has emailed again, asking me to again submit cards and accounts that are months closed and have not been used in any recent transactions. I wrote a letter, and attached it again, describing the situation. Surely they must have some comprehension that people switch banking institutions?

AskGamblers

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Pulsz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

Dear all,

AskGamblers Complaint Team has been informed on behalf of Pulsz Casino management that the player has actually canceled the redemption on the August 3rd. As soon as the verification was completed the player made a new request which has been paid out on October 18th.

Dear @ssgtrome,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ssgtrome

The 1500$ was a completely new set of winnings after the previous winnings were depleted, due to Pulsz not ever cashing them out. Pulsz never did pay out on this set of winnings.

AskGamblers

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

Pulsz Casino - Delay in Redemption of My Winnings

Complaint Info

Disputed casino

Reason

Amount

$ 5000

Pulsz Casino Complaints

Pulsz Casino - Verification of payment

Pulsz Casino - After winning gift cards account closed

Pulsz Casino - Pulsz wont pay winnings

Pulsz Casino - I redeemed 6 days ago for 300$ with hopes it would be approved