Pulsz Casino - Cash prize delayed

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Pulsz support has finally got in contact with me. I had to reverify my account again. It’s now verified. I should have my redemption this week hopefully.

Update: I still haven’t received my redemption.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

This is Pulsz casino response from yesterday. This is the 3rd time of me having to redeem my winnings over again. This is ridiculous.

“We do apologize for the delay in your redemption and for any inconvenience this has caused.

We reviewed your account to confirm it is active and that there are no restrictions on our end that would prevent you from making a successful redemption.

We kindly ask that you try your redemption request again.”

My redemption has been accepted and it should in bank account in about 3-5 business days.

Dear @Truly_99,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have received my redemption. Thanks for the help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.