Hello,
I'm having an issue getting Pulsz to respond to my inquiries on the additional card verification and the status of my pending redemption of 8k. I'm a VIP member according to Pulsz and have not had issues prior, up until now.
It started a couple of weeks ago when I redeemed 5k and $800 dollars, which was processed with no issues, but I was later asked to verify 2 cards, which I provided screenshots of both cards front and back. I reached out for a status a few days later was told they both passed verification, but they did not want a 3rd card, which I had not used for 6-8 mos, which was due to it being lost and my bank replaced the card. The replacement card was one of the cards I had already verified, which I informed the casino as such, but they asked for bank statement, which I promptly provided the statement showed the lost card that was used and had all the necessary details the casino was asking for.
I've not received an update, even though I've reached out to support on several occasions. They seem to avoid my question on this and also ignore my answering the status of my redemption of 8k. Granted prior to this, the casino processed redemption within 2 business day at most.
Looking for help with getting this resolved. I have enjoyed playing at this casino and am not sure what's going on a this point.
