I requested this withdrawal on 10/9.
10/10/2017 04:33 AM Free Spin Deposit Approved! $10.08
10/10/2017 04:33 AM Free Spin Deposit Requested $10.08
10/10/2017 04:33 AM Coupon requested
10/09/2017 08:35 PM Check Withdrawal Requested -$2,500.00
10/09/2017 07:28 PM DF-Visa Deposit Approved! $50.00
10/09/2017 07:28 PM Coupon 'VIPBLACK' redeemed $185.00
I spoke with Planet 7’s chat again today about the account status situation, and it seems like it might be affecting more than just me (might not be, either):
Chat from today, 10/28:
“* Robert joined the chat ***
(06:43:36) Robert: Hello! This is Robert from Casino Live Chat Support. Can I please have your username, phone number, and Email ID used to make the account? This is for verification purposes. How may I help you?
(06:43:56) Dean L****: f*******z, 6*********, firstname.lastname@example.org
(06:45:05) Dean L****: What is the deal with my account? I made a deposit and two days later I don't get the daily spins, can't even use deposit bonuses. You're shoving me out the door?
(06:45:12) Dean L****: I didn't even make money here.
(06:48:10) Robert: The account is not under VIP status at the moment. This was due to a recent change in the casino's policy. We have no control over this matter. That is why the free spins are not available to you at the moment. This may change in the near future. But we are unable to confirm exactly when. Sincere apologies for the inconvenience.
(06:50:00) Dean L****: I know this isn't your fault. However, it's not cool when I make that deposit expecting 14 days of free spins and dont get them. Give me the proverbial boot, fine. Not cool to take away what was due to me. Can you give me credit for those?
(06:50:51) Dean L****: Absolutely nothing against you Robert. Just want a fair shake
(06:52:26) Robert: We understand the frustration but unfortunately our hands are tied on this matter. The VIP status may be back in a very short time. But we do not know when the changes will be made again.
(06:52:50) Dean L****: Okay, your hands are tied then?
(06:53:30) Dean L****: Thank you for your help Robert, and I hope you have a good rest of your shift
(06:53:37) *** Dean L**** has rated the chat Good ***
(06:54:20) Robert: Thank you soo much for understanding.
(06:54:29) Robert: We sincerely apologize.
(06:54:30) Robert: Thank you for visiting. Have a great day!
(06:54:33) *** Robert left the chat ***”