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Euro Play Casino - Problem with a withdrawal at Euro Play Casino

Complaint Info
Disputed casino Euro Play Casino
Reason Delayed payment
Posted on July 12, 2014

I have this problem with Euro Play casino. I got the sign up 20usd no deposit bonus, had already wager the requirement. In order to withdraw my winnings i had to make a minimum deposit of 25usd as told by euro play casino live chat. I had asked and reassure many times with the staff on live chat if i make a deposit on entropay or neteller can i make a withdrawal by entro pay and neteller... The person named Patrik on live chat assured me back many times replied with a Yes and rest assure that I will be able to withdraw by entropay or neteller.
So i proceed with my deposit.
After making the minimum require deposit of 25usd I suppose to make a withdrawal immediately as told by the live support
but under my cashier withdrawal column there's no card selection for withdrawal
i then look for the live support 'patrik' who assist me earlier on.
In the beginning he says to wait for 15mins, then 2 hours, then some hours later... After sometimes no reply from live support,
I sent emails many times to accounting, support and manager of europlay but no reply regarding my issues too.
After many many hours i log on to my europlay account and look for live support again,
this time round it's another person who assist me named thomas.
Thomas says that they do not support withdrawal by entropay and neteller, only support withdrawal by VISA...
but that was not what i was told in the first place before I made a deposit.
The live support Thomas told me to make another deposit again by VISA before i can make a withdrawal.
When i argue with him about this as I already had make a successful deposit. he says that he can't do anything about it regarding my withdrawal and told me that's not their policy, I felt being cheated and scam by Euro Play Casino. I can't made a withdrawal for my winnings and my deposit already made...
I do not have the transcript conversation that i had with Patrik as I didn't expect that this will happen but I have the transcript with Thomas

Posted on May 9, 2014

< username removed >

email: **********

Posted on May 12, 2014

you need to make deposit via Visa or Neteller. We can't pay via Entropay or MC

Posted on May 13, 2014

as i said, i already made a deposit why should i make a deposit again. it's your live support staff named Patrik says that i can deposit by entropay and withdraw by entropay.

Posted on May 16, 2014

Please inform us is this issue resolved? Thank you.

Posted on May 17, 2014

This issue is actually not resolve but doesn't matter anymore as I was told by my friends they had the same problems with this euro play casino. Till now for more than 6 months they are still not able to get their money back. After hearing what they comment I dump all my balance left in euro play casino. This casino is a scam. wonder was is it still operating online and no one take action against them. they are cheating people's money.

Posted on July 9, 2014

We reopened this complaint upon Casino's request. We got an information from the Casino that this issue is resolved, so @c03nlaw please confirm. Thank you in advance.

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