Complaint #751
Planet 7 Casino
Stalling $2000 payment again!
9 years ago
I played at ONLY Planet 7 for a long time. It was a fun casino, and it had really good bonuses.
When I did finally win and requested a withdrawal, I submitted ALL the required personal documents and bank information for a wire transfer.
Still, getting that payout took months and was fraught with endless emails and downright insulting reps. I did, however, finally get paid in November of 2016.
I did not return to the casino, in spite of emails and postal mail that said they owed me an apology, and offered me bonuses to return.
Finally, I did use one of their "please come back" bonuses in April 2017, and after satisfying the playthrough ($15,000), I WON!! And I requested withdrawal of $2000.
It was approved, with the acknowledgement that my documents were still in their possession and still in order.
I am attaching their email, in which they say to expect payment within 10 to 20 business days, and I honored their request that I not contact them about payment until this time had elapsed.
Of course, the money didn't come.
So I sent an email (also attached) explaining that I truly, truly wished for the best outcome, and a fair and timely payout, as they had continued to court me to return. Given that they had stalled on my only payout previous, one would imagine they would be very, very careful to pay properly and honorably in order to right the previous wrong situation.
But no. I got an automated response that guaranteed a response within one business day---three days ago.
No response, of course.
Of course I want my money; they approved and promised payment.
WHAT is wrong with this casino?!? I cannot imagine courting a player back, and then treating him or her this way.
Again: I have attached the email thread between Planet 7 and me.
Like everyone else, I expect to receive what I fairly won and have been promised.
C'mon, guys!
When I did finally win and requested a withdrawal, I submitted ALL the required personal documents and bank information for a wire transfer.
Still, getting that payout took months and was fraught with endless emails and downright insulting reps. I did, however, finally get paid in November of 2016.
I did not return to the casino, in spite of emails and postal mail that said they owed me an apology, and offered me bonuses to return.
Finally, I did use one of their "please come back" bonuses in April 2017, and after satisfying the playthrough ($15,000), I WON!! And I requested withdrawal of $2000.
It was approved, with the acknowledgement that my documents were still in their possession and still in order.
I am attaching their email, in which they say to expect payment within 10 to 20 business days, and I honored their request that I not contact them about payment until this time had elapsed.
Of course, the money didn't come.
So I sent an email (also attached) explaining that I truly, truly wished for the best outcome, and a fair and timely payout, as they had continued to court me to return. Given that they had stalled on my only payout previous, one would imagine they would be very, very careful to pay properly and honorably in order to right the previous wrong situation.
But no. I got an automated response that guaranteed a response within one business day---three days ago.
No response, of course.
Of course I want my money; they approved and promised payment.
WHAT is wrong with this casino?!? I cannot imagine courting a player back, and then treating him or her this way.
Again: I have attached the email thread between Planet 7 and me.
Like everyone else, I expect to receive what I fairly won and have been promised.
C'mon, guys!
I also on July 7 (today) spoke with Planet 7 Live Chat, where I confirmed my pending withdrawal (again) and gave them my Bitcoin address.
I am attaching the transcript of my conversation with them, below (they uploaded last one first, so read the fourth one and work backwards).
Fingers crossed!
I am attaching the transcript of my conversation with them, below (they uploaded last one first, so read the fourth one and work backwards).
Fingers crossed!
Planet 7 Casino Complaint Stats
Resolved
1465 / 1540
Avg. Amount
$3,548
Avg. Complaint Duration
17 days
Avg. Response Time
3 days
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