Casino does not pay out winnings for more than 20 days

Since February 12th I can't withdraw my winnings.

When withdrawing money, it gives an error. Technical support does not solve my question. I haven't received my winnings for more than twenty days. I ask you to transfer money to me in manual mode, they do not transfer it. I don't know what to do. There is no help. I know that payments are being made to other people, but it seems that an error was specially imposed on my account so that I could not withdraw and they say that this is a technical problem. And in fact, other people are being paid

Account number udacha666 (172937). The account is verified

This video shows how it is not possible to withdraw money <removed due to privacy>

<content in Russian removed>