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Ag Awards

Planet 7 Casino - Still not paying me

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 480
Posted on June 9, 2016

I requested my withdrawal of $480 on May 4th 2016 at 10:55 a.m. then my request for my withdrawal was approved on May the 11th 2016 at 6:29 p.m. since that point in time I have been given the runaround by all their stuff. I have been told numerous times that they escalated my withdrawal and that it should be any day over and over again and yet still nothing. Then when I tried to do a live chat three times in a row there was nobody there after I started the chat and explain my problem they just wouldn't respond. Then when I try to use the customer service phone number the first time someone answered and he said that he couldn't hear me and hung up before I even had a second to say anything then I immediately called back and the same person answered eventually and said please hold for a moment and put me on hold before I could say anything and I waited for 15 minutes and then it hung up immediately again called back the exact same thing happened again I again immediately called back at this point somebody answered and gave me run around telling me to go to live chat. I explained that I was already trying to do live chat at the same time that I was on the phone with them and there was nobody responding to me. I have sent numerous emails over and over again and still nothing.

Posted on June 11, 2016

Dear Chelsieb,

Please let us know if there's some update on your issue.

Posted on June 13, 2016

Hi AG--

This is essentially a duplicate posting of her issue we're already addressing, here: http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­pla­net­7-n­ot-­pay­ing­-me­-i-­jus­t-k­eep­-ge­tti­ng-­a-r­un-­aro­und­/f5­53b­6f8­4c2­df8­c58­d39­ac6­4b1­5e9859

As you know, I do my very best to resolve these issues. I understand player's frustrations with delays, however, making duplicate postings under separate AG usernames only slows things down for me.

Can you please remove this posting?



Posted on June 13, 2016

Dear @Chelsieb,

Upon AskGamblers Complaints Terms player can have only one ongoing complaint about the same issue. Please refrain from posting multiple complaints or to create multiple accounts on AskGamblers.com. This complaint is rejected because such a complaint already exists.

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