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Planet 7 Casino - Waiting a month to be paid

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 450
masonrw1 United States Message
Posted on July 29, 2016

It has been a month since I was approved for a 450 dollar withdrawal. I have been given the run around. Now I am.sent to the escalations department who refuses to answer my questions. Please help!!!!

AskGamblers
Posted on August 2, 2016

Dear @MASONRW1,

Please let us know if there's some update on your issue.

Posted on August 4, 2016

Hi Masonrw1--

I'm terribly sorry for the delays and frustrations you've experienced with this.

I've taken a look at your account and I see that your payment is already on its way to you. I'm hoping your tracking will come through later today or tomorrow--generally, players receive payment the day after the tracking comes in (sometimes the same day). As soon as I receive your tracking, I'll post an update here with that information.

Again, apologies for the delays.

All the best,

Tawni

Posted on August 5, 2016

Hi Masonrw--

Apparently FedEx was much quicker delivering your payment than our processor was in delivering your tracking--I see that your payment was already delivered, earlier today. ;-)

I'm very happy that this has now been resolved and once again, I apologize for the delays.

I wish you all the best,

Tawni

AskGamblers
Posted on August 8, 2016

Dear @MASONRW1,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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