Ag Awards

Planet 7 Casino - Took my winnings

Complaint Info
Disputed casino Planet 7 Casino
Reason Bonus terms violation
Posted on May 16, 2014

I received a players rewards card in the mail for $100 to use at 2 casinos. I happened to picked the first one they mention "Planet 7" I deposited with the playersrewardscard the $100. The casino approved it and I started playing. After extensive playing I won an $800 jackpot. I tried to withdraw the money and it was taking out of the account and denied. It said credited??? I then chatted with someone from the casino to see what that meant and they said I had had a previous account with them and that the credit chip was for new members and that the winnings were canceled. why did they approve the deposit in the first place and put it in my account?. It was not until I won a jackpot that they refuse to pay.

Posted on December 16, 2013

Dear Player:

You have opened multiple accounts under your name and redeemed free chips and free money on both which is not allowed, therefore your winnings on account escobarmarta2013 have been voided.

"Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled"



AceRevenue Tean

Posted on December 18, 2013

 Player redeemed multiple free chips which is not allowed per casino rules! Nothing to do about it, except to mark this complaint solved!

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy