Complaint #323
Planet 7 Casino
Delaying Payment and Giving Run Around Excuses
9 years ago
My withdrawal has been approved since August 12. I attempted to check the payment status for the first time on August 23. I was told by customer service that the payment was visible and would be released by the end of that day. She recommended, however, that I check back with the withdrawal department when they arrive to confirm the time of funding. According to her, funding could happen at any time during the withdrawal departments hours (10am - 6pm I think?? Something like that).
As advised, I checked later with the withdrawals and was immediately given a "We are aware of your issue, and it been transferred to our escalations department."
Issue? What issue?
Since that time I've attempted to check the status about every other day. All that I'm told is that it's been escalated (I actually had another rep tell me they would escalate it, which was concerning since I had been told that happened a week ago.) I've spoken to my VIP rep, withdrawals....no one can give me any information. I get the "This is all of the information we have available at this time. Please email Ally."
As I've seen many others mention, Ally doesn't answer emails. I've sent her three now and other than the automated response saying that she WILL respond, I've gotten nothing. I've asked to chat with her and/or call her and I'm told that's not an option. So pretty much what I'm understanding is that no one that I CAN talk to is able to help me, and the person who is able to help me I can't talk to.
This is extremely frustrating. I play at many online gaming sites and have never experienced anything like this.
As advised, I checked later with the withdrawals and was immediately given a "We are aware of your issue, and it been transferred to our escalations department."
Issue? What issue?
Since that time I've attempted to check the status about every other day. All that I'm told is that it's been escalated (I actually had another rep tell me they would escalate it, which was concerning since I had been told that happened a week ago.) I've spoken to my VIP rep, withdrawals....no one can give me any information. I get the "This is all of the information we have available at this time. Please email Ally."
As I've seen many others mention, Ally doesn't answer emails. I've sent her three now and other than the automated response saying that she WILL respond, I've gotten nothing. I've asked to chat with her and/or call her and I'm told that's not an option. So pretty much what I'm understanding is that no one that I CAN talk to is able to help me, and the person who is able to help me I can't talk to.
This is extremely frustrating. I play at many online gaming sites and have never experienced anything like this.
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