Ag Awards

Planet 7 Casino - Winnings payout Refusal

Complaint Info
Disputed casino Planet 7 Casino
Reason Bonus terms violation
hotpsyboy South Africa Message
Posted on May 16, 2014

Planet 7 I have never before been so disgusted and pissed off with a online casino.

Been playing with bonus codes and a few times chatting to live chat staff and after a huge waste of my data and time i get told it wont be paid out cuz i used a few free codes.

After continuously showing how much wagering left and that I am definitely not recommending them. All other casinos funny enough have notified me about such things which i respect and am still playing in them happily.

But to be to after you ask for help to do Neteller cash out and at same time help make a fat deposit i rudely get told i cant draw a cent.

Planet 7 also needs staff who actually are fit for their positions and friendly.

Could have informed me on many occasions because i didn't send all doc's through for a health check. leasing a few times about things to you very very rude staff.

Thanks for wasting my time large sums of Data and far from impressed on interim highly disgusted.

Posted on December 17, 2013

Dear Player:

According to your account history you have redeemed a total of 7 Free chips in a row, no deposits in between each free chip ever made as stated on casino rules therefore you are not entitled to any winnings generated from your last free chip redeemed.


"4.Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."


AceRevenue Team

Posted on December 18, 2013

 AskGamblers Complaints Team has been provided with enough information and evidence on behalf Planet 7 Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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