Kindly note that after carefully reviewing your case, the AskGamblers Complaint Team reached a conclusion that your claim is not valid. While we can completely understand your frustration and disappointment given the circumstances, please keep in mind that each and every online casino has the exclusive right to determine and apply its own verification policies and procedures, depending on the requirements set within their licensing agreement. Unfortunately, the AskGamblers Complaint Team is not able to influence such a verification policy in any way. Moreover, the relevant verification procedure, as well as all required documents, are duly stated and explained within the casino terms and conditions which you agreed with and accepted upon registering with the operator. Therefore, you are obliged to follow these rules and cooperate with the casino team in getting your account duly verified, regardless the fact whether you consider these mandatory verification procedures relevant, fair and/or (not) strict enough.
Based on the above and the fact that the you have not sent needed verification paperwork, we have no other choice but to Reject the case. You are welcome to inform us once you manage to provide those to Planet 7 Casino, in regards of changing the status of the complaint.