Ag Awards

Planet 7 Casino - Refused to Pay

Complaint Info
Disputed casino Planet 7 Casino
Reason Bonus terms violation
Posted on May 16, 2014

I've never made a deposit at Planet7 because I always felt they were a little shady... however, I continually get phone calls and emails for a 290% bonus, in addition to an

occasional email offering a free chip for $50 or $100 with a play thru restriction and a withdrawal limit of no more or no less then $100. I do use the free chips, and always lose... except for 1 time when I managed to meet the play thru requirement and win $100.

And guess what?.... they refused to pay me because they said I never made a deposit (which was never part of the 'free' chip requirement). My initial suspicions of this site have been confirm, and my advice would be to find a legit online casino... there are plenty of good ones.... unfortunately, this is not one of them.

Posted on December 23, 2013

Dear Player:

According to the Casino you have redeemed multiple free chips in a row totaling $325 in free money; no deposits in between free chips as required. Please keep in mind that casino rules state:

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus." http:/­/ww­w.p­lan­et7­cas­­m/t­erm­s-c­ond­iti­ons.php

Therefore and as per casino rules winnings on last free chip have been voided.


AceRevenue Team

Posted on December 24, 2013

Upon the information provided on behalf Planet 7 Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions. Redeeming multiple free chips is not allowed per casino rules

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy