Casino Complaints

Payouts and check cashing


I have some concerns. I won on March 15th, and decided to request my withdrawal. My request was first declined and approved in 3 separate amounts instead of the total. I was told that the check would arrive via Fedex and I would receive a tracking number. I never received a tracking number but today I did receive the first check out of 3. It came via fedex in a gold envelope and inside was a money order and a yellow slip of paper stating do not cash at atm, take to teller or check cashing place. I took to the checking cashing place and they told me it was counterfeit, they held the check and made me a copy. So I called the casino while I was there, I told that the I was told the check was counterfeit. The casino manager then told me that the check was good but I should not have went to the check cashing place, it can only be deposited into a bank since it is international. I have to argue with the lady in the check cashing place to give me the actual check back. Finally after speaking to her manager they gave me the check. I am now concerned that the check is not real and will cause problems with my bank. I have seen several post about other people banks rejecting the check and rejecting wires. I still have 2 more payments coming and need to know if this is a legit check. I see online also that many people had to get money gram or westernunion payments made weekly to them until the balance was paid. I do not want my account to be close because of check fraud. Please confirm that the checks are good, and that you will not be cancelling the checks right after you have sent the payments out. Thanks

Disputed Casino Planet 7 Casino
Amount $2040

Discussion

User name

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Planet 7 Casino where it is clearly displayed that player has been paid.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

User name

Dear Player:

Please just follow the instructions that come along with the checks and you will not have any further problems. When depositing the check please do not mention it comes from a gaming company either.

The second payment for $1020 has been processed 4/14/2013 12:37:11 PM and you should be receiving soon as well.

After checking the account we've noticed there is only 2 cash-outs and not 3 as stated. You've won $2250 but please keep in mind that bonus redeemed is non cashable so $210 were removed from your cash-out. $2250 - $210 = $2040 (two payments of $1020)

Best Regards

AceRevenue Team

Planet 7 Casino Complaint Stats

Resolved 1468 / 1543
Avg. Amount $3,548
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Planet 7 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Planet 7 Casino Complaints

See all complaints for this casino
Delayed payment on withdrawal request
On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.
Status solved Resolved
$301