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Planet 7 Casino - No one knows anything!!!!

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Posted on May 19, 2014

I have been abiding by planet 7 rules and they say on their site inside of the cashier area>withdrawl, that withdrawls are approved in 7 days and another 7 days for payout. I ask several times and the reps say5-10 days. 7-14 days and no one knows for sure. I have won with them before and got the runaround then also. I won on 2/3, it was approved 2/17 and today is mar 4th and I'm getting the runaround. They say its a 3rd party, well I would appreciate you getting on the line (like last time) and getting me a tracking number please. They act like they deal with a 3rd party and they are not allowed to contact them, 3rd party does not mean unknown or untouchable, call them and get some answers. I would like to have my winnings please. I believe I was treated better before I was VIP, not too much better though. Please check on my withdrawl request please. Does it really take 30 days???

Posted on March 7, 2014

Hi Mackeym,

I'm sorry for the delay with this, but there definitely was a hiccup. I've checked with our finance department and the check was sent, Monday--I'm hoping that as you're reading this, the check is already in your hands. ;-)

We ordinarily do not receive tracking information from our processor, unless it becomes necessary to query on a missing payment. Should this be the case with you, and you've not received the check as of now, please let me know and we'll contact the processor for the tracking information, immediately.

All the best,

Tawni

Posted on March 7, 2014

No I do not have the check as of yet. What type of hiccup are we talking about? I will see if it comes tomorrow and if not then maybe we can track it although I have been told that this carrier does not give tracking numbers over and over again but then I was told that it was fed ex and I know for a fact they give tracking numbers. But hey, will well see what happens on tomorrow.

Posted on March 8, 2014

Hi mackeym,

I checked the FedEx tracking and have noted that the check was delivered to your address yesterday. Please confirm that you did in fact receive the check.

Thanks,

Tawni

Posted on March 11, 2014

Yes I received the check. Thank you very much.

Posted on March 13, 2014

Dear mackeym,

Glad you to hear you received the check. Thank you for letting me know.

All the best,

Tawni

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