Complaint #1367 Planet 7 Casino

Exorbitantly-elongated payouts

By Michael H.

7 years ago

Message on forum

Good morning -

I wanted to reach out to AskGamblers, as I'm an avid live/online gambler, and have been fortunate enough to utilize your site as a long-term, beneficial resource on numerous occasions; you guys irrefutably provide a valued service in this vertical. I assumed if anyone could help, it would be AskGamblers. Thank you in advance for your consideration.

Without the overly-elongated details, I've been a member of Planet 7 for well over 3 years. During this time I've deposited over $250K (USD), with my only withdraw being roughly 3 years ago, of approx 5-6K. This took an excessive, and highly-redundant process of sending in a multitude of documents (to "verify my identity"), all sent to the same email address given by P7 for withdraws. Similarly to my request to withdraw my 8.5K winnings, recently (4.5wks), I've sent in the same docs to the same email address, a multitude of times, always getting the same responses, "we still haven't received your documents," which they irrefutably did, 4x originally, the final time finally being approved, yet record-keeping somehow "forgot" to mention this to VIP or even Customer Service. Are we to believe they are running systems in MS-DOS or BASIC, and/or simply incapable of having systems in place that ensure the company has a united front in communicating about people's hard-earned money? It's beyond counterintuitive. Again, I'll keep this brief, but the disingenuous nature of this (and many other online-casinos, I should add), is borderline repulsive. I'll spare you my hyper-protracted, and documented account of the most recent experience with Planet 7, with my attempts to make a (what should've been a simplistic withdraw of the money I legitimately won, and consequently was confirmed by Planet 7 *see below) , I'm including all, recent correspondence with Planet 7 representatives, regarding recent attempts to collect on my $8,500 withdraw (made 9/1/18): *I'll circle back & add every conversation with Customer Service & VIP/Mgmt over "Chat," on their website shortly, I'm not currently at my residence & pulling email records, as well as my final, chat communications with Planet 7 off my email server - not that it's even necessary, subsequent to the irrefutable email verification (below).

I would greatly appreciate your support in this ongoing, hyper-frustrating situation Planet 7 has put both myself & unquestionably many other avid, contributory online players.

All my best & I genuinely look forward to your response -

Mike

< Email correspondence copies removed. Reason - containing sensitive personal information. >

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $8500

Discussion

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Planet 7 Casino management in regards of this complaint to confirm the fact that the player has been paid.

We would like to use this occasion and inform the player that security of his own bitcoin wallet is fully his responsibility only. In addition, in case player manages to gather rock solid proofs that any Planet 7 Casino member is involved into some fraudulent actions with his bitcoin wallet, he is free to contact us again and present that information for further investigation.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

silverxof

• Arizona

7 years ago

AskGamblers -

I just wanted to reiterate my sincere appreciation for all of your support.

I'm doing everything possible to expedite Google's investigation into this nightmare - which is obviously preventing me from accessing the saved documentation necessary to prove wrong-doing, I'm not sure if you'all have a deadline on this, but if everyone's fine with the exceptionally 'coincidental' fact that P7 broke their own rules & somehow were able to pay me (what would have taken 5wks in payments), instantaneously, "as a courtesy, because of your long wait," even though there's not one example of this ever happening to anyone (that I could find) on all of AskGamblers, regarding Planet 7 & their steadfast rules on ONLY paying 2500 (max) every 7-10 days --- EVER breaking this rule, but somehow I'm the exception - talked into using bitcoin on a wallet that's never once been used, and the only day it is used in almost 4yrs, on a 'new' computer w/4 internet entries (Chase, Amazon, Google & Gmail - nothing saved & no shady sites to have ever even had a chance of being infected/hacked) - but, surprise! Minutes after I reluctantly accepted her "polite suggestion," & funds hit my bitcoin wallet, POOF...withdrawn to ?????? To me at least, the odds seems obscenely ridiculous; 1 transaction in 4yrs on an uninfected pc, and just as soon as my $8500* came in, BAM, it's immediately withdrawn (*or reduced to 7900, I should say, because I accepted a free chip from Planet 7, and even asked (and documented) them if I used their free chip, if it would effect my $8500 pending withdraw in ANY way - the answer was "no," as it was pointed out that I'd been using my own code for 475% no rules/no max deposit bonus, and 50 free spins on Fucanlong (sp?)...it's just endless misery dealing with Planet 7. I deposited over $260,000 over 4 years, and this is what I get? The legitimate odds are laughable of it NOT being them. It was them, or someone they're affiliated/partnered with...unless this was the world's most incredible coincidence EVER (not). Long-Short guys - DO NOT PLAY AT THIS CASINO - IT'S A SCAM.
Unless you'all are able to wait another week'ish (according to Google) to get my acct back, I'm afraid I won't be able to provide the critical, hyper-relative documentation saved on that acct, and Planet 7 can chalk up another successful heist.
Again, thanks SO MUCH to AskGamblers for all of your support & patients - I only wish you guys the very best, regardless of the outcome with Planet 7.
God Bless -
Mike

AskGamblers

• Support Team

7 years ago

Dear @silverxof,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

silverxof

• Arizona

7 years ago

Anyone who even considers depositing a single penny into Planet 7, should think very seriously about what you're about to get yourself into. Why does Tawni seem so upset & defensive? Whether I'm an expert or novice at bitcoin, that doesn't change the facts. It's a stretch to think, after having the bitcoin wallet for nearly 4yrs, and accessing it from a computer that, for all intents & purposes, is right out of the box, with no malware, viruses, etc, that the one transaction, ever, on my wallet, off of her recommendation to expedite payment, that within minutes of receiving her transfer, it's immediately & mysteriously stolen from my acct. The odds must be a billion to one, but sure - I'm totally convinced it was just coincidence. Right.
I'm still suffering from this hack, and have not recovered my gmail acct, which has all relevant, supporting documentation that I will provide, once Google is done investigating & allows me to access this account again.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100