Good morning -
I wanted to reach out to AskGamblers, as I'm an avid live/online gambler, and have been fortunate enough to utilize your site as a long-term, beneficial resource on numerous occasions; you guys irrefutably provide a valued service in this vertical. I assumed if anyone could help, it would be AskGamblers. Thank you in advance for your consideration.
Without the overly-elongated details, I've been a member of Planet 7 for well over 3 years. During this time I've deposited over $250K (USD), with my only withdraw being roughly 3 years ago, of approx 5-6K. This took an excessive, and highly-redundant process of sending in a multitude of documents (to "verify my identity"), all sent to the same email address given by P7 for withdraws. Similarly to my request to withdraw my 8.5K winnings, recently (4.5wks), I've sent in the same docs to the same email address, a multitude of times, always getting the same responses, "we still haven't received your documents," which they irrefutably did, 4x originally, the final time finally being approved, yet record-keeping somehow "forgot" to mention this to VIP or even Customer Service. Are we to believe they are running systems in MS-DOS or BASIC, and/or simply incapable of having systems in place that ensure the company has a united front in communicating about people's hard-earned money? It's beyond counterintuitive. Again, I'll keep this brief, but the disingenuous nature of this (and many other online-casinos, I should add), is borderline repulsive. I'll spare you my hyper-protracted, and documented account of the most recent experience with Planet 7, with my attempts to make a (what should've been a simplistic withdraw of the money I legitimately won, and consequently was confirmed by Planet 7 *see below) , I'm including all, recent correspondence with Planet 7 representatives, regarding recent attempts to collect on my $8,500 withdraw (made 9/1/18): *I'll circle back & add every conversation with Customer Service & VIP/Mgmt over "Chat," on their website shortly, I'm not currently at my residence & pulling email records, as well as my final, chat communications with Planet 7 off my email server - not that it's even necessary, subsequent to the irrefutable email verification (below).
I would greatly appreciate your support in this ongoing, hyper-frustrating situation Planet 7 has put both myself & unquestionably many other avid, contributory online players.
All my best & I genuinely look forward to your response -
< Email correspondence copies removed. Reason - containing sensitive personal information. >