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Planet 7 Casino - Deposit refund issue

Perception Virginia
Posted on May 3, 2019

Fair warning, I am 20 years old - not 21. Planet 7 Casino policy says nobody under the age of 21 shall use their services - they have suspended my account and I am okay with that. I understand that. But here's the case,

They had no problem with me depositing money, to use their services. I'd like to state for the record, to deposit, there was no identity checks. It was a very easy, extremely easy process. Type in debit card, viola, you've deposited money. To withdraw though, it becomes more complicated. You have to submit many forms, you have to do many things, you have to verify your identity. The case really is, the Casino tries to do anything it possibly can to stop someone from getting their withdrawal. I'd like to state, while I may have been in violation of the terms of service, there is legal precedent for what I'm about to say -- when a ToS is unfairly made, in such a way that it strongly benefits one party, especially in a criminal way - it basically holds no legal value, nullified. The policies for withdraw; submitting credit authorization forms (TO WITHDRAW - I didn't have to submit one of these to deposit), very identity through many many steps, tax documents, utility bills, ext. I can keep going on and on but the point stands - the Casino sets the user up for failure, makes many loopholes in order to hinder a withdraw. Here's the case, my account is suspended, but I want my money. I initiated a withdraw of over 100$, and submitted all the forms and paperworks I needed to. Once they manually checked everything I submitted (in an attempt to find some loophole in order to not pay me, of course), they found out I'm under 21, suspended my account. As I said earlier, I'm fine with that - my account can be suspended. But I want my 100+ dollars. If the casino is unwilling to pay me out the dues that I fairly earned using their services, I demand my original deposit of 30$ be refunded. Why? The simple principle - they had no problem accepting my deposit, they should have no problem giving to me what is due. I have messaged the employees over email and basically they're giving me a run-around in an attempt to shift me out my money, but I'm not the type to go down easily. I am no fool. I am now escalating this here -- and if this service is unable to get what's due, I will be pursuing legal action against Planet 7 Casino -- there have been many others that have been shafted out of what's due to them, by backwards, shady policies and practices - and I find that this would be a very winnable case. I say these things as a fact - not a threat, the casino can do what it wants to do in this instance, easy or hard way. My reason for bringing this complaint here is because I would likewise rather not escalate this further than needed. If this does not work out, I will file a dispute with my bank, if that doesn't work, I will pursue legal action - either way I will get what's due.

I'd like to say thank you, AskGamblers, for hosting this dispute service, and giving both parties a fair chance to communicate.

Posted on May 7, 2019

Hi Perception--

I'm not in the office until later today, but I did not want your issue to expire in the interim. As soon as I get in, I'll be sure to check on your account and come back with an update.

All the best,


Perception Virginia
Posted on May 8, 2019

Of course. Basically, I'm just asking for what's due to me. I have already submitted all required documentation. I requested my withdraw of like, 115? Basically since they terminated my account they've ignored my emails. They never sent me an email approving or denying my withdraw, just radio silence.

Posted on May 11, 2019

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on May 15, 2019

Hi Chris--

I've reviewed your issue and as it turns out, we owe you nothing. Your deposit was never collected, so there is nothing to be refunded.

I've attached the line item detailing this (I've attached it privately).


Perception Virginia
Posted on May 15, 2019

I have the screenshot of the original deposit, but after checking my bank statements, I see that you're correct. I remember how it originally withdrew, but I guess it never posted. That being said, this is the most unprofessional "company" I've ever seen. Customer support ignoring emails, many tactics to keep people from what's due to them, long & late replies - it is what it is though. If it were not for this AskGamblers service, nothing would have ever happened regarding this situation, so AskGamblers, thank you very much for hosting this dispute process. Planet 7 Casino, I have records of the documents I sent to claim my withdrawal, ie the credit authorization form, and the other site that "verified" my identity (screenshots). I'd prefer if you'd delete my information, but I know you probably won't. If anything suspicious happens, it can be traced back to you. Anyway, good day.

AskGamblers, you may close this and mark it as resolved. Also, I would prefer if you would remove the screenshot Tawni sent. - This is a public site and that screenshot has PI that anyone can see - thank you.

Posted on May 15, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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