Complaint #1355 Planet 7 Casino

Delayed Payment - Will this ever be paid?

By Deebee256

7 years ago

Message on forum

I can't believe how long the processing on a payment takes with this casino and am just so disappointed! This whole debacle has left a very sour taste in my mouth and I feel that I have lost any trust in them that I had...... I requested a payout of $2500 on 13 October and to be fair it was approved by 16 October (within 3 business days as per their terms and conditions) I then contacted the casino to confirm they had everything they needed for the payout and was told yes they do and it would take 7 business days to complete the transfer. I then contacted the casino again on Monday 22 October and was specifically told they had my details and that the payment would be made on 25 October as per their rules (I have the chat messages to show this). I contacted the casino again today to check this payment had gone through as I was advised it would on Monday and was told it takes 7 - 10 working days (not 7 that I was previously told) this is when I got cranky because I was being told something different and only then did the representative bother to check my details and advised me that they didn't have my bank details on record (after I had been told x2 previously that they did) I have resent my details now BUT I am concerned that I will never get this money. As a VIP with this Casino, you would think they would want to serve their clients a little better. I won't be spending a cent with them again until they sort this mess out....

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $2460

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Deebee256

7 years ago

OMG A miracle has happened - payment has been received!!!!

Thank you, Thank you, Thank you!!!!

Deebee256

7 years ago

- It has now been 5 weeks since I first requested this payout
- It has also been 15 business days since Tawni said this payment had been made
- Planet 7 Oz is about to lose a VIP!!!

I am now beyond frustrated - and after just finishing a chat with the casino's so-called customer service I am really upset. He was rude and made me feel like a complete number.

I have contacted payments@casinosupportcenter.com with my bank statement to show I haven't received the funds and have had no response. Can someone please actually do something? I am actually relying on these funds.....

I really have had enough and won't be back to play with this casino until I receive these funds - I will in the meantime begin to review them online with as many communities as I can to ensure other people don't get caught out by Planet 7's bad practises and horrible customer service.

Deebee256

7 years ago

Today marks two full weeks since you marked the payment as paid and I still haven't received it - It has now been a month since I requested the withdrawal. I do not understand how it can take over two weeks for a payment to hit my account if it was really paid on 29/10?

I have contacted the casino MULTIPLE times over the last week and have been told over and over again to be patient and that I need to wait up to 10 business days - Well today is the 11th business day and I still haven't received it!!!!! No one has actually bothered to look into this and check if everything is even ok - My last chat this morning I was advised that I SHOULD receive it by this FRIDAY??? and to contact my casino host Robert Hart - Well, I emailed him about two weeks ago and never received a reply.....

This has got to be a joke and I really have lost ANY faith that I had left in Planet 7. Can I please ask (again) for someone to actually look into this and see why the funds have not been processed?

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100