I have had issues getting my payments from this casino in the past. Tawni was very helpful and diligent in listening to my complaint back then. Because of her, the months of stress and frustration came to an end. After that ordeal, I told myself I will never associate and waste my money on that casino again. Well, come one year later I thought maybe they made adjustments and gave them the benefit of the doubt. I decided to play a little for fun but restrained myself from investing more than I wanted. This time, I wanted to open my payment options to avoid any issues like before. So in addition to a typical credit card deposit, I also used the bitcoin option to establish that on my record. Well, just my luck I actually won some. Not as much but enough to make a decent withdrawal. As usual, I got the emails from casino and complied with their verification processes and requested my withdrawal to be done via bitcoin. I did this purposely because I live in the United States and the only other option available to me would be mailed check. This process takes months on their end and they still charge a processing fee. Anyways, After another fight getting my documents verified, it was finally done on 2/14/19. On a separate issue, I have spent multiple days going back and forth with the representatives telling me I do not qualify for bitcoin when on 2/8/19 I chatted with a Adams Finch who identified himself as the supervisor and after reviewing my records found that I did do a bitcoin deposit on 1/20/19. He assured me I qualify for a bitcoin withdrawal payment. Since then I have been checking on the status and each time I’m told different things ranging from no record showing bitcoin deposits to no payment selection. I am going through the same thing as last year and again am pulling my hair out when I try to reach out to this casino for resolve and payment only to find out my last conversation with them seems to have dissipated. I feel like they are doing everything to delay or make paying me difficult. I need help!