Complaint #1861 Planet 7 Casino

Approved first withdraw then locked out and nonpayment

By Tabitha B.

6 years ago

Message on forum

I deposited to casino In the amount of about $800.00 since being of this year to casino. On April 5th 2019 I won $6500.00 in my daily free spins I received for making a deposit that week. I played thew all the casinos requirements for the bouns. And was able to make 3 withdrawals in amounts of 1st one $2500 to receive by check 2nd one in amount of $ 2500.00 to receive bank wire and 3rd one for $1500.00 to receive by check. I had many live chats with casino and made many phone calls and talked to someone on telephone about winnings. I went threw many hoops getting all required documents that casino needed for both ways I made my withdrawals On April the 23rd my 1st withdrawal was approved for amount of $2500.00 for check. I then received email from casino telling me that my 2ND withdrawal that is $2500 bank wire can not be processed due to a bank that my bank has to go threw to receive a bank wire to receive money in my account the casino can't go threw. So was then told in return that I needed to open a different account at different bank in order to get next withdrawal. Told them that I am not going to do that and if that is the case I will just receive them all in check form. Not sure how come I was not able to just received all by check but was then told on live phone call with casino telling me only reason why I can't use my bank for wire transfer is for tax reason and told not them or me want it's to get involved in it. I informed them I plained on claiming my winnings on my taxes and don't want to get in trouble. Since I told them that I not only was declined the first withdrawal approval that was $2500.00 in a check and was blocked from casino. Was told reason why being I had more than one account at casino anf they had all same information? I in return told them I only made deposit to one account and made over $800.00 in deposits in just 4 month's. And in just 4 days I deposited 150.00 worth the week I won. I was then told I was going to be refunded my money back from casino... but told i would be getting a refund back from thw casino for my deposits amd it was in the amount of 125.00 I then informed them that is not what I deposoted to them and told them I was not sure if they knew what a refund was. And if I am refused my winning because they don't want "uncle sam" IRS knowing about it I need to receive all that I I had gave to casino. ... needless to say I only received the 125.00 witch was put in my bank account within less then 30 minutes, but yet could not receive bank wire????? Been blocked and refused winning and refunded not even close to what was needed.... so please help me receive what I am intiled to. I have some documents to prove that what I'm saying is all the truth. Also have a witness that heard all if not most conversationsand live chats to casino. She help me full all paper work and documents need to receive winning and been there for all of it. Even called from her phone when casino blocked my number from calling. I have proof of most documents and also live chat later I had sent to email I had with them. Just let me know of u need my documents. So I can send to you.... thank you for help with this.

Disputed Casino Planet 7 Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Planet 7 Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Planet 7 Casino

• Representative

6 years ago

Hi Tabitha--

The reason your account was locked is simple--you had multiple accounts with Planet 7, which goes against our terms and conditions:

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;

Your winnings have been voided and your deposits have been sent for refund. Please know that refunds can take up to a few months to be received, due to third party processing.

I've sent the necessary evidence to AskGamblers management as proof what I've stated is accurate.

Tawni

Tabbyblack

• Oklahoma

6 years ago

I ha additional evidence with the withdrawals about casino. . I have live chat sent to my email

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100