Good evening,
I have my account with Pulsz Casino with both my gmail and Facebook, so I am able to access it both ways without a problem.
Last week after a big win of $200, I sent my information over to get verified and they confirmed that the verification process was completed.
Once I received that email I proceeded to redeem the money I won but it give me an error message. I contacted support several times and spoke to many people. Each person insisted there was nothing wrong with my account and that it might be my browsing history or my device. At some point I decided to play the SC but it gives me the same error message when I try to play. I proceeded to try the following:
- Deleted my browing history and cache on my phone. It didn’t work
- Deleted my browing history and cache on my laptop. It didn’t work
- I used both safari and chrome on each device. It didn’t work
- I borrowed someones phone and it still gave the error message.
The last representative I emailed suggested that I create a new account and loose the $206 I have in there. That is not an option for me. I would like to have access to playing and redeeming so that I may keep using Pulsz. It’s been my favorite online casino so far and I wouldn’t want to stop playing due to the lack of help I’ve been receiving from support. I just want my money and my access to play back.
I have names and email threads of all the representatives that I have spoken to in the past week, screenshots of my attempts on different devices, and screen recording of my big $200 win.
I have attached screenshots and images of the same error on different platforms from my account for your reference. That same error comes out when I press/click redeem or PLAY on a game.
I hope to hear from them soon and get any opinions on what I should do.
Thank you.
