Complaint #2 Citobet Casino

My account was closed and my money was stolen

By Tondi

2 years ago

Today, when I tried to withdraw, my account was closed and my money was stolen. Winnings and deposit. The account was used normally. Pre and live bets. They claim that I broke their regulations. The account was already verified. It looks like I've been scammed. Please help. Such casinos should not exist!

Disputed Casino Citobet Casino

Reason Other

Amount €339.3

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Citobet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

AskGamblers

• Support Team

2 years ago

Dear Citobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Citobet Casino

• Representative

2 years ago

Dear Tondi,

We appreciate you raising your concerns with us. Upon thorough examination of your account activity, it seems that there have been several occasions where certain bets made have violated our terms and conditions.
We recognize that understanding terms and conditions can occasionally pose challenges. We sincerely apologize for any confusion or frustration this may have caused.
For added clarity, I will include the link of our terms and conditions for your reference. Please take your time to review them at your convenience.

https://citobet.com/page/terms-and-conditions (term 17.4. )

Thank you,
Citobet

Citobet Casino Complaint Stats

Resolved 1 / 4

Avg. Amount $163

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (252)

Citobet Casino Complaints

See all complaints for this casino

Account closed together with funds

It started on the 3rd of October 2024 when I placed a bet on Match; Real sociedad vs Anderlecht

League: UEFA Europa

Selection; over 25.5 shots

Date: 3/10/2024

https://www.sofascore.com/football/match/rsc-anderlecht-real-sociedad/zgbsaib#tab:statistics

Total shots in the match was 35 (shots) which was more than 25.5 selected but sadly my bet was recorded as lost.

To my surprise, I reported the issue to their online support where I was told the issue has been transferred to the appropriate department.

Why waiting for the miscalculated bet to be corrected, that same day I decided to place a withdrawal of NGN50,000 via crypto from my availability balance, without prior notification i discovered that i can not login my gaming account again, when i reached out to them via their online support I was informed that my account is undergoing verification and since then till now I can't reach out to them either responding to my emails

Since on the 4th of October till date no further updates regarding my account, withdrawal and miscalculated bet, I sent messages but no response.

Affected Account Details:

Bookmaker; https://m.citobet.com

I will be grateful if something can be done concerning my matter.

Thanks

Unresolved

₦50,000

Account suspended because I made a withdrawal

Hello everyone, I want to make it clear here, I made my account and deposited like any normal player, after finishing my rollover of their welcome bonus and making my withdrawal request, I had my account blocked and I no longer have access to it, I enter the chat and I am treated like a dog for the terrible service, this is how cytobet works with its users to avoid paying

My account is logged into that same email I hope you page me so I can close this complaint as quickly as possible

Unresolved

$168

Not paying my 5000 BRL

Hi there,

Long story short, my account is fully kyc'd and on the 20th of december I have made a 3800BRL withdraw.

Citobet keeps delaying and saying my account will go through a second verification. Then delaying more due to holidays.

Please help me. I did nothing wrong and I have over 4900 brl (around 1000$) in there.

Best regards

Resolved

R$450