Citobet Casino - My account was closed and my money was stolen

Dear Tondi,

We appreciate you raising your concerns with us. Upon thorough examination of your account activity, it seems that there have been several occasions where certain bets made have violated our terms and conditions.
We recognize that understanding terms and conditions can occasionally pose challenges. We sincerely apologize for any confusion or frustration this may have caused.
For added clarity, I will include the link of our terms and conditions for your reference. Please take your time to review them at your convenience.

https:­//c­ito­bet.co­m/p­age­/te­rms­-an­d-c­ond­itions (term 17.4. )

Thank you,
Citobet

Dear Citobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Citobet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.