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Grand Reef Casino - Pending withdrawal for a very long period

RESOLVED
Complaint Info
Disputed casino Grand Reef Casino
Reason Verification issues
Amount € 450
Posted on April 28, 2015

I play with bonus money as long as you had the opportunity to withdraw. Went a few days, when the chat was told that I need to do talletus.Tein the required 25 euro deposit. The day was 18/09/14. Through chat, I discussed the progress of the withdrawal. They had to deal with it on Monday this week. On Tuesday, I asked, when nothing had happened, so it was said that during this week. And it was asked that Do I want to cancel the side of the Disarmament, Demobilisation and the other side will try to win a greater profit. It's Friday evening, and nothing has been heard / seen. Profit of € 450. Sorry for my bad English! :D

Posted on October 7, 2014

Good morning @jokumies82.

Thank you for your detailed query - I will take this up with processing team and see what the timeline is on your withdrawal.

I would however also advise that for your own security you remove the two screenshots that show your banking information - the screens with the chats are all I needed.

Shane

Posted on October 7, 2014

Thank´s to you. Hope it will happen soon.

AskGamblers
Posted on April 27, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

jokumies82 Finland
Posted on April 28, 2015

Complaint Resolved.
I had my money.

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