With much regret, i post this complaint on this forum. Up until now, I have had no issues with this casino, and have been overall quite pleased. A month ago, I cashed out at Gossip (their sister casino) and i received the bank wire within 4 days and was very very pleased. I just recently cashed out at Drake and its been eleven days and still no money. The only option I have is to request a bank wire which the casino charges $60 for. I started asking support to check on things about six days ago and I was told, its on its way no problem. Today i went into live chat and asked to speak to a supervisor, and was told sorry none available. They did agree to send their "broker" a memo to ask that it be checked on. But again they cannot say when someone will get back to me and i still dont feel satisfied that anyone is looking into this for me. The problem i have is this: Noone can tell me why a bank wire takes 10 days..(thats how long they say it takes) like i said earlier i received one in four days from them last month. I also want a commitment from them as to when someone will get back to me. Right now I am just hanging without any resolution. The amount of my payout was only 800. It was not a large one. I would like to know where my money is, why it takes so long and when will i have the credit in my bank account.
Could you imagine if it took us this long to have them actually receive our deposits? Overall I do like this casino but i think that their resolution process is flawed and we should be able to get more immediate information when we have a problem such as this. What am i paying $60 for anyway? If anything they should refund that fee because it was handled so poorly.
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