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Drake Casino - Refusal of redemption of reward points

RESOLVED
Complaint Info
Disputed casino Drake Casino
Reason Bonus terms violation
Krnorton Tennessee
Posted on January 6, 2020

I have played at Drake Caino for years off and on and have had many "technical" issues when winning but my complaint is I wanted to redeem the points I've earned and was told he (Nicholas) couldn't because management refused. Its not alot of money but when you've gave them your money with no issue then they should redeem yours when you ask. This is a very shady casino and at this point I don't recommend anyone playing there or at their sister site Gossip Casino

Posted on January 6, 2020

Hi KRNORTON,

I am happy to assist you with any issue you may have. Although, I see that you were, in fact, able to redeem your points on the 4th of Jan @ 10:57 EST. Additionally, it seems that your account is active.

Please let me know if you need further assistance.

Regards,

Kyle
Drake Casino

AskGamblers
Posted on January 6, 2020

Dear @Krnorton,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Krnorton Tennessee
Posted on January 7, 2020

Drake casino did credit me my bonus shortly after I told the representative I was going to file a complaint on here which I appreciate and I just wish I didn't have to file a complaint in the first place. I do love playing at Drake because of the variety of games.

Posted on January 7, 2020

Hi KRNORTON,

I am happy that you can confirm that this was credited.

We will do our best to make sure that this sort of thing does not happen again.

Best,

Kyle

AskGamblers
Posted on January 8, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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