Refusal of redemption of reward points

Please Help!!

I am an avid user of many online casino sites and I have never had this problem before. I have sent multiple emails making sure that the images of my documents were reverted down to size and was either a JPEG/JP etc. I have sent from two different email addresses and have sent "test" emails with no attachments to make sure that they were receiving them, which they were. Then when it came down to sending the documents...nothing. Like I said I have done this verification process with numerous other sites with no issues. Customer support keeps giving me the same answer of them sending me an email to respond too, which I have done 5 TIMES!!! Then I call back and still nothing. I have over $2000 in winnings I am trying to withdrawal which is going to be another long and tedious process as well...

Any help would be greatly appreciated

I have been trying to verify my information so I can withdraw some winnings on Drake casino however have been completely unsuccessful. I have contacted support to see if the issue can be resolved and the response is they have not received the email including my information. I’ve sent the email at least 4 times and another 3 from two other emails and providers.

The answer is they still have not gotten the email. I requested to speak to a supervisor three times and was denied being told this is not an issue we can send you to a supervisor for. I called support and even went through step by step to make sure everything was in order and still are not receiving and all they tell me is try again and if it doesn’t work contact back. I’ve done this over and over.

Please help

Ok first if all Id like to say that I love online gambling. I probably gamble on at least 150+ different sites. I'm very familiar with their guidelines for verifying identity and withdrawal processes. But, when you know without a shadow of a doubt that one is operating outside of the legal guidelines then it's something that people need to be aware of. With that being said, I have cashed out thousands of dollars from many many online casinos and there appears to be some red tape from time to time with them here and there. However, most casinos are simply wanting a piece of information to close the issue do they can begin the withdrawal process for you. Now, Drake Casino on the other hand tried every single thing they could try to come up with to avoid letting me receive $1,120.00 of winnings I earned. I mean they gave me the runaround and lied to me so many times that it was insane. Too many issues and lies to even count. They would say that they just needed this one more thing and the money would be transferred at least 20 different times. I'd fulfill the document request and they would approve it and then try n come up with something else. They had told me every day that my money would be there today for over 3 weeks. Then after that 3 weeks if lying to me every day they sent me an email saying they had just bank wired it and to give it at least 12 full business days before I consider it late. I had big plans for that money for me and my 3 son's that I raise all by myself. I wanted to show them a really great weekend and buy them some things they liked as well. Unfortunately, I've had to put off that great weekend over 3 times to them and watched their faces be sad for all those 3 weekends. My heart goes out to these little guys cuz they have patiently waited as much as they can and I know it's breaking their hearts. I believe the Drake Casino may be drawing quite a bit of interest off of people's money by the longer they can hold onto it. I know many places do but when it is owed legitimately by a paying customer who jumped every hoop on top of working hard to win in the first place, it's time to pay up! Because of this matter, I got ahold of the gaming Commisioner in hopes of possibly someone investigating this matter but he informed me that they weren't really taking complaints and he has just got into the position so it would be quite sometime before they even considered it. So, as I sit here on yet my 4th Saturday of the 4th weekend awaiting still for this bank wire if $1120. That I may never get , I want people to know about Drake Casino and their poor poor customer service on withdrawals so that it might not ever happen to them. My advice is simply this, do not use your hard earned money on Drake Casino! You will be forever sorry and be unhappy with the return of it. They are very dishonest and scandalous , not to mention greedy and disrespectful to the hardworking middle class American!!! Ty

So basically i won a free entry tournament, ($500) and i was told i can only withdraw $100 because i have never deposited.

So i read the terms & conditions under the tournament description, and it states “max withdrawals for nondeposit players is $160”

So i then contact them vis email and ask why i can only withdraw $100, and they explained that $40 is for the wire transfer fee.

Okay, so then i asked what about the other $20?

And the rep said $60 is the old fee, it is now $40. So basically i cant withdraw $120. And shes going to look into the error on their website and fix $160 to $140.

I feel like i should get $120. Not my fault there was an error.

So anyways, since i never deposited in the past, my only option for a withdrawal is bank transfer.

Max wait time to receive a withdrawal via bank wire is “12 business days”

I got an email on April 27,2020 saying my withdrawal was processed.

It is now May 15, 2020, and day 15, and earlier today i was told i was going to get it “supposedly today or tomorrow” - said by the rep on live chat.

(By the way, i had to deposit today to even get access to the live chat feature, so i can ask about my withdrawal)

Bank wires dont get processed on weekends. So what the heck!

Its only $100 . I SHOULD be getting $120 to be honest.

12 days is long enough. And now the weekend is here and im pretty sure i still wont get anything from Drake Casino on Monday.

Worst withdrawal ive had thus far in my online casino experiences.