Complaint #40 Drake Casino

Deliberately dragging their feet for weeks on a $1,120 withdrawal

By CCOX7779

4 years ago

Ok first if all Id like to say that I love online gambling. I probably gamble on at least 150+ different sites. I'm very familiar with their guidelines for verifying identity and withdrawal processes. But, when you know without a shadow of a doubt that one is operating outside of the legal guidelines then it's something that people need to be aware of. With that being said, I have cashed out thousands of dollars from many many online casinos and there appears to be some red tape from time to time with them here and there. However, most casinos are simply wanting a piece of information to close the issue do they can begin the withdrawal process for you. Now, Drake Casino on the other hand tried every single thing they could try to come up with to avoid letting me receive $1,120.00 of winnings I earned. I mean they gave me the runaround and lied to me so many times that it was insane. Too many issues and lies to even count. They would say that they just needed this one more thing and the money would be transferred at least 20 different times. I'd fulfill the document request and they would approve it and then try n come up with something else. They had told me every day that my money would be there today for over 3 weeks. Then after that 3 weeks if lying to me every day they sent me an email saying they had just bank wired it and to give it at least 12 full business days before I consider it late. I had big plans for that money for me and my 3 son's that I raise all by myself. I wanted to show them a really great weekend and buy them some things they liked as well. Unfortunately, I've had to put off that great weekend over 3 times to them and watched their faces be sad for all those 3 weekends. My heart goes out to these little guys cuz they have patiently waited as much as they can and I know it's breaking their hearts. I believe the Drake Casino may be drawing quite a bit of interest off of people's money by the longer they can hold onto it. I know many places do but when it is owed legitimately by a paying customer who jumped every hoop on top of working hard to win in the first place, it's time to pay up! Because of this matter, I got ahold of the gaming Commisioner in hopes of possibly someone investigating this matter but he informed me that they weren't really taking complaints and he has just got into the position so it would be quite sometime before they even considered it. So, as I sit here on yet my 4th Saturday of the 4th weekend awaiting still for this bank wire if $1120. That I may never get , I want people to know about Drake Casino and their poor poor customer service on withdrawals so that it might not ever happen to them. My advice is simply this, do not use your hard earned money on Drake Casino! You will be forever sorry and be unhappy with the return of it. They are very dishonest and scandalous , not to mention greedy and disrespectful to the hardworking middle class American!!! Ty

Disputed Casino Drake Casino

Reason Delayed payment

Amount $1120

Discussion

AskGamblers

• Support Team

4 years ago

Dear @CCOX7779,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

CCOX7779

4 years ago

As far as a update on this matter, I can only tell you that I made special arrangements for a certain bank to accept the international deposit. They gave me their word that it would and I put in for it once more from Drake Casino and they claimed it was returned yet again. This whole deal has went on for around 6 weeks. I've tried n tried to get withdrawels and I never ever got any. There was never one dime sent to me and I decided that I would play off all the money and rewards on the account and then be done with that casino all together. It was a huge loss of time to me and it put my finances in such a way that I had to finally decide not to devote any more time or money ever to this casino cuz I came to the realization that the bottom line was they just was never going to honor the withdrawels from any of the winnings. Sometimes you just have to accept the way things are in a situation and chalk it up to being a loss. I won't be playing on their casino anymore or waiting around on money that will never come cuz its just stressful and a waste of time in my life. Ty

AskGamblers

• Support Team

4 years ago

Dear Drake Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

CCOX7779

4 years ago

I am currently waiting on my first deposit of $2500 and no word yet. What started out as $1,120. That I had won and was waiting for quickly has built into more than $85,000. Dollars. So, I've stopped for now cuz I don't 2ant to lose these winnings. According to Drake Casinos rules I can only withdrawel $2500. A week maximum. So , 2-3 days ago I requested this new amount knowing that this will take several weeks of payments to be paid in full. For now, I've stopped my gambling on that site to wait n see if these payments start coming as they are suppose to. Here's a screenshot of my account and amounts that I won.

Drake Casino Complaint Stats

Resolved 19 / 22

Avg. Amount $1,276

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Drake Casino Complaints

See all complaints for this casino

Refusal to acknowledge win

I was playing a game called Spin it Vegas. I had won the feature where you get respins and if you fill all of the slots, you win the mega jackpot of $1258, for that size bet. I watched as the slots were all filled up and I won. Immediately I get an error message saying I lost signal. It even says not to worry. I took a screenshot as you can see the top of the S for each slot that is filled. When I restart the game it has not awarded me my winnings. I dont know how its possible to lose signal when im standing downtown in a big city. I Immediately call support and am told to upload the screenshot that I took showing where I had won as well as my player data for that game which I did. I get an email back a week later stating that they don't see a win on that game for that amount. They just Completely disregarded my proof.

Unresolved

$1,258

Verification issues documents not being received

Please Help!!

I am an avid user of many online casino sites and I have never had this problem before. I have sent multiple emails making sure that the images of my documents were reverted down to size and was either a JPEG/JP etc. I have sent from two different email addresses and have sent "test" emails with no attachments to make sure that they were receiving them, which they were. Then when it came down to sending the documents...nothing. Like I said I have done this verification process with numerous other sites with no issues. Customer support keeps giving me the same answer of them sending me an email to respond too, which I have done 5 TIMES!!! Then I call back and still nothing. I have over $2000 in winnings I am trying to withdrawal which is going to be another long and tedious process as well...

Any help would be greatly appreciated

Resolved

$1,200

Cannot verify and no communication

I have been trying to verify my information so I can withdraw some winnings on Drake casino however have been completely unsuccessful. I have contacted support to see if the issue can be resolved and the response is they have not received the email including my information. I’ve sent the email at least 4 times and another 3 from two other emails and providers.

The answer is they still have not gotten the email. I requested to speak to a supervisor three times and was denied being told this is not an issue we can send you to a supervisor for. I called support and even went through step by step to make sure everything was in order and still are not receiving and all they tell me is try again and if it doesn’t work contact back. I’ve done this over and over.

Please help

Resolved

Delayed verification because emails doesn't go through

I've sent my required documents multiple times via both supporting email addresses, for Drake Casino & the reps keep saying they have not received anything. Every time I call the reps keep giving me the same generic response. I even stayed on the phone with one of the reps, while she sent me an email so I could reply with my documents. She still said nothing came thru. This doesn't make any sense. Like I told her and the other reps, I don't feel comfortable with my personal info, that's been sent multiple times to the correct email address not being confirmed. Clearly it doesn't take hours for anyone to receive an email. I need confirmation that they have received my personal documents.

Unresolved

Black jack error missing funds

Hey,

I was playing black jack as usual and I noticed on some of my hands my balance wasn't updating, one example is I had $2563 in my account balance I played two hands of 600 which is $1200 all together, I won both hands but the balance only updated it's self to what I started with instead of giving me the extra $1,200. At that point I complained straght away to the online chat but they just said we will put the complaints through. This has happend a few times now and I made a complaints about all of them thinking there would be no problem as it's easy for them to prove that they made a mistake, but last night they got back to me saying there was no problem on there side and that it was all done correctly, I was shocked that they came back with that. I do have all the game Id, I've also asked for a week's worth of live chat convocations so I would know more about each situation but they won't give me that.

1st game I'd is 40327117 - $1200 they owe me.

2nd game - 40298221

3rd game - 40297417

4th game - 40295702

I know they have made a mistake, but I just don't get why they are saying everything is fine on their end. I don't have allot of info on the other 3 games as they won't give me any data of chat conversations we have had.

Resolved

$6,000

Winnings seized due to unproven max bet violation

I signed up to Drake Casino on 8th October, to claim their welcome offer (300% to $2000). I successfully completed wagering on the first welcome offer winning $9792.09. I put this in for withdrawal and was awaiting confirmation of it being processed.

On the 17th October I received an email from Drake Casino stating I had breached Drake Casino bonus T&Cs, wagering more than $10 in a single spin. They have voided my winnings but reinstated original deposit and bonus in my account.

They told me $135 was placed on a single spin. The only slot I used was Puppy Love, with a max bet of $100 on that slot so I am unsure how the $135 has come about.

19th October I asked Drake Casino to provide me with a detailed breakdown of account history, with proof of it being unedited, this took several emails to get a response from Drake Casino, with the actual response coming on the 22nd October. Drake Casino refused this request saying; “the sufficient evidence is on our system” “action has been taken and this case is closed”.

Unresolved

$9,792

Giving me the runaround with a $100 withdrawal

So basically i won a free entry tournament, ($500) and i was told i can only withdraw $100 because i have never deposited.

So i read the terms & conditions under the tournament description, and it states “max withdrawals for nondeposit players is $160”

So i then contact them vis email and ask why i can only withdraw $100, and they explained that $40 is for the wire transfer fee.

Okay, so then i asked what about the other $20?

And the rep said $60 is the old fee, it is now $40. So basically i cant withdraw $120. And shes going to look into the error on their website and fix $160 to $140.

I feel like i should get $120. Not my fault there was an error.

So anyways, since i never deposited in the past, my only option for a withdrawal is bank transfer.

Max wait time to receive a withdrawal via bank wire is “12 business days”

I got an email on April 27,2020 saying my withdrawal was processed.

It is now May 15, 2020, and day 15, and earlier today i was told i was going to get it “supposedly today or tomorrow” - said by the rep on live chat.

(By the way, i had to deposit today to even get access to the live chat feature, so i can ask about my withdrawal)

Bank wires dont get processed on weekends. So what the heck!

Its only $100 . I SHOULD be getting $120 to be honest.

12 days is long enough. And now the weekend is here and im pretty sure i still wont get anything from Drake Casino on Monday.

Worst withdrawal ive had thus far in my online casino experiences.

Resolved

$100

Not receiving my winnings

My winnings of $2500.00 was withdrawn on 03/06. The account and routing number were wrong. They said they requested it back and keep saying the same thing. When they here from their broker they will contact me. It is now the 23rd. They have had plenty of time to resolve this. I think they keep putting me off and are not trying to get me my winnings.

Resolved

$2,500

Refusal of redemption of reward points

I have played at Drake Caino for years off and on and have had many "technical" issues when winning but my complaint is I wanted to redeem the points I've earned and was told he (Nicholas) couldn't because management refused. Its not alot of money but when you've gave them your money with no issue then they should redeem yours when you ask. This is a very shady casino and at this point I don't recommend anyone playing there or at their sister site Gossip Casino

Resolved

Been double charged instead getting refund

I made a deposit on Drake Casino for $100 on September 25th. My card was charged. I was told I could not have an account if someone else in my household had an account, so I was told I would be refunded. They claim the refund was process on September 27th. I have not received it. Not only have I not received it, my card was charged AGAIN for the exact same amount as the original deposit by the same payment processor. Drake Casino is claiming that they didn’t process the second payment. I do not believe this is the case. I have attached screen shots of my bank info to show the original charge and the second charge. I need to be refunded $110 for the first deposit and another $110 for the fraudulent second charge.

Resolved

$220