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Drake Casino - Winnings seized due to unproven max bet violation

UNRESOLVED
Complaint Info
Disputed casino Drake Casino
Reason Bonus terms violation
Amount $ 9792.09
Posted on December 1, 2020

I signed up to Drake Casino on 8th October, to claim their welcome offer (300% to $2000). I successfully completed wagering on the first welcome offer winning $9792.09. I put this in for withdrawal and was awaiting confirmation of it being processed.

On the 17th October I received an email from Drake Casino stating I had breached Drake Casino bonus T&Cs, wagering more than $10 in a single spin. They have voided my winnings but reinstated original deposit and bonus in my account.

They told me $135 was placed on a single spin. The only slot I used was Puppy Love, with a max bet of $100 on that slot so I am unsure how the $135 has come about.

19th October I asked Drake Casino to provide me with a detailed breakdown of account history, with proof of it being unedited, this took several emails to get a response from Drake Casino, with the actual response coming on the 22nd October. Drake Casino refused this request saying; “the sufficient evidence is on our system” “action has been taken and this case is closed”.

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