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Slots of Vegas Casino - Payments issues

Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 2000
Posted on July 16, 2014


I won a jackpot with Slots of Vegas back in mid Oct., I requested 3 payments since the most I could ask for in each payment was $2,500.00. I requested 2 payments in the amount of $2,500 and 1 payment for $1,000.00. on October 13, after 10 days of waiting they changed my requests to reflect 3 equal payments of $2,000.00 each. On 10/26/12 they sent over the 1st payment for $2,000 to be have a check issued. I finally received a tracking no. for Fed-Ex on the 11/16/12, to be shipped overnight. As of today 11/20/12 I'm being told by Fed-Ex that only a request was put in they never received the package. I've emailed the person who sent me the original email but I'm not getting a response back.

My second withdrawal was finally sent over for a check to be issued on 11/9/12 and I'm told a check should be issued on 11/23/12 and the 3rd withdrawal is still sitting in my account.

Can you please help me, I can't believe that it's been more then a month and I haven't seen one penny of my winnings, yet when I play with the casino they get my money immediately

any help yu can offer would be greatly appreciated.

Thank you,



Posted on November 28, 2012

Dear Player:

We will look into this matter and will get back to you ASAP

Cindy < surname removed >

Posted on November 30, 2012

Dear therse:

A $2000 check was delivered on 11/24 according to Fedex

A $2000 check has been processed on 11/27/2012 10:50:30 AM and you should be receiving it shortly.

The last $2000 approved on 11/23/2012. As per Casino rules: payments will be made within it takes 7 –10 business days of approval. This payment should be processed next week by Friday the latest

Cindy < surname removed >

Posted on December 1, 2012

Why is this last payment being held up so long it should have gone over to the processors on the 23rd and now it's being delayed another 10 days, The 2nd payment should have been sent on the 23rd and was help an extra 4 days and not sent until the 27th.

I requested these withdrawals on October 13th and find it hard to believe that I still haven't received payments. According to the way SOV has explained it to me my first check was issued when they said it would be the 2nd check should have been issued I was told that each would have been approved and sent over every 10 business days. The 1st one was sent over on 10/26, the 2nd one should have gone over on 11/9 and the 3rd one should have gone over on 11/23. I don't understand what the delay is on these payments. I played with SOV in good faith and expect them to make payments the same way. Infact my request were to issue two checks on the amount of $2,500.00 each and the last one for $1,000.00 (that's the max. on what each withdrawal can be, their rules) and they changed my withdrawal requests to $2,000.00 each. It seem as if SOV is looking for anyway around giving me my winnings.

Posted on December 4, 2012

Dear Player:

As explained before the second check has already been sent out and you should be receiving it anytime soon.

Second one will be processed this week.

Please accept my sincere apologies for any inconvenience you may have had

Cindy < surname removed >

Posted on December 6, 2012

Dear Therse:

Your payment courier's tracking number is available. Please contact Slots of Vegas Casino Customer Support staff and request it.


Cindy < surname removed >

Posted on December 12, 2012

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Slots of Vegas Casino where it is clearly displayed that player has been paid.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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